Company Name: Say Adios

Job Details: Hiring Remotely in Austin, TX Remote or Hybrid 18-20 Mid level

Job Url: https://builtin.com/job/technical-operations-associate-ai-native/6836012

Job Description: Adios (https://sayadios.com/) is building the easiest way to say goodbye to your unwanted stuff—and feel great doing it. We're on a mission to make decluttering profitable and sustainable through resale, donation, and ethical disposal.Role OverviewRemote-first, at least 2-hours overlap with CDT required, starting at $18-22/hr based on experienceIn this role, you’ll be the technical backbone for both our customer-facing and internal tools. Your mission: make things run smoother, smarter, faster, and built for scale. From AI-powered concierge tools to optimized Zapier flows, you'll ship high-leverage systems that keep us lean and delight our users.This is a part-time role (20 hours/week) with the potential to expand to full-time, and grow with the company.What You’ll OwnYou’ll be responsible for building and scaling tools and systems that directly impact:Customer experience (intake forms, pricing logic, SMS flows)Concierge productivity (AI models, item routing logic, resale dashboards)Operational scalability (automation of manual workflows, dashboards, CRMs)Key DeliverablesDesign and maintain our no-code and AI-powered internal systems (Zapier, Replit, Stripe, Twilio, Slack).We are tool agnostic, this is our current stack but we’re always open to better options that require less work or less costBuild an internal AI assistant for our Adios Resale Concierge—one that processes images of items and recommends next steps (resale, donate, recycle) with context.Support the rollout of a internal-facing dashboard for inventory tagging, basic CRM features, and historical customer data.Ship improvements to our payment and intake system (Stripe > Replit > Slack), including dynamic pricing and SMS feedback loops.Document all systems (Loom + Notion) for easy handoff and scaling.In phases we will build a robust customer backend to show users the journey of their items—like “Your couch found a new home in Austin’s Autism Classroom” or “You diverted 312 lbs of CO₂ from landfills.” This system will power gamification and eco-rewards (like a free Adios tote after 3 bag donations).What You Bring**Must-Haves2+ years of experience in a startup or fast-moving environmentDeep familiarity with AI tools, no-code platforms, and automation (Zapier, Replit, Twilio, Stripe, etc.)Comfort with APIs and systems-level thinking—you're a “glue layer” personClear written communication and process documentation (Notion, Loom)Autonomous, entrepreneurial mindset—you ask the right questions and get stuff done**Bonus If…You’ve personally flipped, resold, or donated items beforeYou’ve worked in a marketplace, logistics, or circular economy businessYou’ve built internal tools that were used daily by ops or customer support teamsSoft Skills We ValueCurious and creative problem-solver who finds workarounds and new pathsClear communicator across tools and time zonesAction-oriented—you figure things out and follow throughPrioritizes efficiency over hours spent—we care about outcomes, not effortBrings proactive ideas, honest feedback, and pride of ownershipReady to build systems that help people say goodbye to clutter—and hello to cash, calm, and doing good?