Job Url: https://www.remoterocketship.com/company/sentinelblue/jobs/support-team-tech-lead-united-states-remote Job Description: Sentinel Blue Website LinkedIn All Job Openings Sentinel Blue is a cybersecurity services firm based in Warrenton, VA, offering comprehensive cybersecurity solutions tailored to small and medium-sized businesses. The company specializes in fully managed cybersecurity services, compliance advisory, and Gov Cloud solutions, ensuring organizations are protected and compliant with industry standards. Utilizing best-in-class technologies like Microsoft Sentinel, Azure Government, and Zero Trust frameworks, Sentinel Blue provides services such as virtual CISO and CIO roles, security operations centers, and extended detection and response. The company is committed to enhancing its clients' cybersecurity maturity and regulatory compliance, particularly focusing on CMMC and risk assessments. Sentinel Blue prides itself on its core values of emerging technology leadership, excellence, and a client-centric approach. Cybersecurity β€’ Defense β€’ DIB β€’ CMMC β€’ NIST 11 - 50 employees πŸ”’ Cybersecurity πŸ“‹ Compliance πŸ›οΈ Government Support Team Tech Lead 9 hours ago πŸ‡ΊπŸ‡Έ United States – Remote ⏰ Full Time 🟠 Senior πŸ§‘β€πŸ’» Full-stack Engineer Azure Cloud Cyber Security DNS Python Apply Now Receive Emails with Similar Jobs Report problem πŸ“‹ Description β€’ Sentinel Blue is looking for a Support Team Tech Lead to join our Operations team as a technical partner to the Support Team Manager. β€’ This role is for an experienced IT professional with strong technical expertise and mentoring abilities. β€’ The Tech Lead will primarily collaborate with support personnel in a mentoring capacity, but will also work directly on complex client issues and drive technical excellence across our client base. β€’ The Support Team Tech Lead contributes to the technical growth of the entire support organization and has significant opportunity for advancement into senior technical leadership roles. β€’ Handle the most complex and challenging IT service requests, incidents, and escalations that require advanced technical expertise. β€’ Provide technical mentoring and guidance to support team members, helping develop their troubleshooting and problem-solving skills. β€’ Ensure all support solutions and implementations comply with CMMC requirements and cybersecurity best practices. β€’ Develop and maintain technical documentation, standard operating procedures, and knowledge base articles focused on complex scenarios. β€’ Lead technical training sessions and knowledge sharing initiatives to elevate the entire team's capabilities. β€’ Collaborate with the Support Team Manager on technical skill development plans and team growth strategies. 🎯 Requirements β€’ U.S. citizenship β€’ Security+ (or higher) certification at hire or within 365 days of hire β€’ 5-10 years of experience in IT systems administration and technical support roles β€’ In-depth understanding of Microsoft ecosystem, including advanced Microsoft 365, Intune, and Azure administration β€’ Extensive experience with Microsoft Intune policy management, device configuration, and endpoint compliance enforcement β€’ Advanced knowledge of Conditional Access policy configuration, implementation, and troubleshooting β€’ Minimum 3+ years of hands-on experience with Government Community Cloud High (GCC High) tenant administration and compliance requirements β€’ Proficiency in PowerShell and Python automation scripting for system administration and process improvement β€’ Advanced knowledge of IT systems, including virtualization, enterprise Windows environments, endpoint management, and complex infrastructure β€’ Strong understanding of cybersecurity principles and CMMC compliance requirements β€’ Proven experience in technical mentoring or team training β€’ Advanced knowledge of networking, including complex DNS, DHCP, VLANs, firewall configurations, and hybrid cloud connectivity β€’ Ability to analyze complex technical problems, develop comprehensive solutions, and mentor others through similar scenarios β€’ Excellent communication skills for both technical and non-technical audiences πŸ–οΈ Benefits β€’ Fully paid individual healthcare, vision and dental insurance for the employee β€’ Paid certification and training opportunities β€’ Three weeks of paid vacation + 10 paid holidays β€’ A supportive environment with a focus on keeping healthy work-life balance β€’ Retirement benefit (401k) with company match