Job Url: https://www.remoterocketship.com/company/covu-2/jobs/staff-backend-engineer-%E2%80%93-twilio-platform-united-states-remote

Job Description: 
COVU
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COVU is a technology-driven company that focuses on servicing, managing, and growing property and casualty (P&C) insurance agencies. With over $22 million in Series A funding, COVU combines a team of U. 

S. -based licensed agents with advanced AI technology to streamline operational tasks, enhance customer communication, and support agency growth while ensuring full ownership retention for agency principals. 

By offering comprehensive management solutions, COVU empowers agencies to increase efficiency and profitability without compromising their operations or autonomy. 


51 - 200 employees

💳 Fintech

🤖 Artificial Intelligence

Staff Backend Engineer – Twilio Platform
Yesterday

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🔙 Backend Engineer

JavaScript

Kafka

Node.js

Python

TypeScript

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📋 Description
• Design and implement Twilio-powered voice and messaging services (Voice, Programmable Messaging, Conversations, etc.)
• Build intelligent call flows, custom routing engines, and agent-assist tools
• Develop APIs and backend systems that support softphones, AI routing, and real-time context sharing
• Integrate with third-party AI platforms (e.g., Deepgram, Whisper) via streaming and webhooks
• Handle communication history, transcript storage, and PII-compliant data handling
• Support multi-channel engagement (voice, webchat, SMS, WhatsApp) through unified APIs and event bus
• Ensure observability, uptime, call quality, and scaling to support 100+ concurrent agents
• Collaborate with frontend, AI, and product teams to co-design end-to-end agent workflows

🎯 Requirements
• 8+ years of backend engineering experience, with strong system design fundamentals
• Deep experience with Twilio APIs, real-time communications, and telephony infrastructure
• Strong in TypeScript (Node.js) and Python for backend/API development
• Experience with event-driven architectures, pub/sub (e.g., EventBridge, Kafka), and streaming
• Familiar with security, compliance, and observability in real-time systems