Job Url: https://www.remoterocketship.com/company/bluemantis-2/jobs/senior-engineer-tam-united-states-remote Job Description: Blue Mantis Website LinkedIn All Job Openings Blue Mantis is a technology solutions provider that specializes in optimizing IT environments for cost, efficiency, and security. They offer a range of managed services including cybersecurity, cloud solutions, and networking, designed to enhance productivity and support diverse industries such as finance, healthcare, and manufacturing. With a focus on innovation and tailored strategies, Blue Mantis supports businesses in navigating digital transformations and securing their IT infrastructure. Cloud Services β€’ Advanced Virtualization β€’ IT Transformation Services β€’ End User Computing β€’ Managed IT Services 201 - 500 employees πŸ”’ Cybersecurity Senior Engineer TAM 3 hours ago πŸ‡ΊπŸ‡Έ United States – Remote πŸ’΅ $130k - $150k / year ⏰ Full Time 🟠 Senior πŸ§‘β€πŸ’» Full-stack Engineer AWS Azure Cloud VMware Apply Now Receive Emails with Similar Jobs Report problem πŸ“‹ Description β€’ We are seeking a strategic and customer-focused Senior Technical Account Manager (TAM) with a strong foundation in enterprise IT systems to join our team. This role is responsible for serving as the technical liaison and trusted advisor to high-value clients. The ideal candidate will have a good understanding of enterprise IT infrastructure, a strong customer orientation and a willingness to roll up their sleeves when necessary. β€’ Customer Engagement & Advocacy β€’ Act as the primary technical escalation point of contact for assigned customers, fostering long-term strategic relationships. β€’ Understand each client’s business goals and technical environment to proactively guide and align IT solutions to their needs. β€’ Regularly review system health reports, performance metrics, and KPIs to provide insights and strategic recommendations. β€’ Service Delivery & Communication β€’ Collaborate with internal support and engineering teams to ensure timely resolution of issues and seamless service delivery. β€’ Communicate complex technical issues and solutions clearly to both technical and non-technical stakeholders. β€’ Identify patterns in incidents and outages, propose improvements and drive long-term operational excellence. β€’ ITIL-Based Process Oversight β€’ Support event, incident, problem, and change management efforts for key customers using ITIL best practices. β€’ Coordinate root cause analysis and ensure timely follow-up with clients for major or recurring issues. β€’ Monthly reporting to highlight KPIs and Metrics β€’ Analyze data trends and present recommendations β€’ NOC and Offshore Coordination β€’ Partner with offshore NOC teams to manage alerting, triage, escalations and performance against SLA commitments. 🎯 Requirements β€’ Historical experience managing and administering Windows Server environment β€’ Strong knowledge of network device configuration and administration β€’ Understanding of cloud solutions on Microsoft Azure and AWS platforms, including hybrid environments β€’ Previous experience with virtualization technologies, including VMWare β€’ Proven success in a Technical Account Manager or customer-facing engineering role. β€’ Solid grasp of ITIL processes with the ability to lead incident, change, and problem management for enterprise clients. β€’ Capable of interpreting system metrics and translating them into meaningful, business-aligned actions. β€’ Excellent communication and interpersonal skills; able to bridge the gap between business needs and technical solutions. β€’ Strong presentation and documentation abilities. β€’ Highly self-motivated, organized, and comfortable working both independently and collaboratively. πŸ–οΈ Benefits Job Benefits Apply Now