Company Name: Ditto Live

Job Details: Be an Early Applicant Hiring Remotely in US Remote Senior level

Job Url: https://builtin.com/job/senior-engineering-manager-site-reliability/6732928

Job Description: About Ditto:Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices stay connected and data stays consistent, even without internet. With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more. As a globally distributed, fast-growing startup, we’re committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world’s hardest connectivity problems.About the roleDitto is at an inflection point. As we scale to meet the growing demands of our enterprise customers, we need experienced SRE Leads to drive and mature our Site Reliability Engineering practice.This is a unique opportunity to play a leading role in shaping enterprise-grade reliability, observability and incident management to ensure Ditto's systems meet the high standards our customers expect.As a Senior Engineering Manager of Site Reliability Engineering, you will lead a multi-layered team of SREs, including other SRE managers, to shape and scale reliability practices across our platform. You will drive strategy, execution, and people development across regions while embedding a culture that values high availability, resiliency, and operational excellence.As a Senior Engineering Manager, you will:Lead and scale a globally distributed SRE organization, including managers and ICs, setting the long-term vision and execution plan for reliability at scaleDevelop engineering leaders and senior talent, coaching on both technical depth and leadership maturity to create a high-trust, high-performance organizationDrive adoption of SRE best practices, including:
Embedding SREs in product teams to influence design and early detection of failure modesDefining production-readiness checklists and launch gates tied to SLOsChampioning error budgets as a shared accountability mechanism between product and reliabilityEstablish and evolve an incident management practice, including:
Clear roles (Incident Commander, Scribe, Subject Matter Experts, CX & affected customer communication)Blameless postmortems with systemic and meaningful remediationsActive tracking of incident themes and reliability KPIs, and reporting to senior leadershipLead the architecture and execution of observability systems that offer real-time visibility into system health and customer experiencePartner with platform, infrastructure, and security teams to build scalable, self-service reliability tooling (e.g. circuit breakers, automated rollback, chaos testing frameworks)Guide teams to define, implement, and iterate on SLIs, SLOs, and SLAs that are meaningful to end user experienceEstablish best-in-class documentation and operational hygiene, including runbooks, architectural decision records (ADRs), and deep operational reviewsModel on-call excellence, including burnout prevention, clear handoffs, and leveraging automation and toil eliminationLead strategic programs to transform engineering culture toward reliability, such as:
Annual "Reliability Weeks", engineering health reviewsIncentivizing reliability work, such as inclusion in promotion criteria and roadmap planningDesigning systems to hold engineering teams accountable for the reliability of their respective systemsDesign talent acquisition strategies, hiring criteria, and interview modules to build a team of exceptional talentDesign and implement a highly effective SRE org structure, including geo located teams, internal leadership and management lines, and integration/partnership points with other teamPlay a central role in the transformation of Ditto’s engineering culture into a culture that prioritizes reliability and resilience of our mission critical software. Communicate & articulate this mission across the entire company in all hands, presentations, working sessions, and via enactment of strategic objectivesWhat you’ll bring8+ years of experience in Site Reliability Engineering or related operational engineering roles4+ years in engineering leadership, including managing other managers, with a track record of scaling high-performing teamsDemonstrated experience leading cultural transformation in engineering organizations, such as:
Shifting from reactive firefighting to proactive reliability investmentIntroducing SLOs and reducing incidents through continuous improvement programsEmpower and ultimately require teams to own their service health end-to-endExpertise in cloud-native platforms (Kubernetes, Istio, etc.) and modern IaaS tooling (Terraform, Helm)Strong background in observability and alerting strategy, using tools like Prometheus, Datadog, or OpenTelemetryHands-on experience with at least two major cloud providers (AWS, GCP, Azure)Previous programing experience in one or more of the following languages (Go, Rust, Java, Python)Excellent communicator and cross-functional partner, capable of influencing product and exec teams on engineering trade-offsAdept at project and program management across multiple priorities, including balancing feature delivery with operational improvementsExposure to chaos engineering, load testing, or resiliency modelingNice to haveExperience building multi-tenant SaaS platforms with high uptime requirementsFamiliarity with compliance-driven reliability environments (e.g., regulated industries)Experience scaling DevOps platforms and internal tooling ecosystemsPassion for knowledge sharing through internal tech talks, RFCs, or public speakingThe Benefits of Building with UsWe offer competitive salaries and meaningful equity. We believe everyone on the team should have a stake in what we’re building. Benefits vary by region to make sure you're covered in the ways that matter most. In the US, that includes health, dental, vision, life, and disability insurance, plus a 401(k) and flexible spending accounts. In the UK, we offer private healthcare through Vitality, a pension plan, and region-specific coverage. For our team members elsewhere in the world, we work with our global employer platform to offer equitable benefits and coverage. Regardless of where you live, everyone at Ditto can utilize flexible time off. And while we work remotely, our Atlanta and San Francisco offices are open if you ever want a place to work or meet up with teammates.Apply AnywayAt Ditto, we believe success isn’t defined by a flawless resume, a set number of years of experience, or checking every box in a job description. What matters most to us are qualities like grit, resilience, and adaptability. If you're excited about our mission but don't meet every requirement, we encourage you to apply anyway. Use your application to tell us how you’ll make an impact here. We’re always looking for exceptional people ready to grow with us.Equal Opportunity EmployerDitto is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Ditto is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know.Ditto Recruiting Privacy Notice