Job Url: https://www.remoterocketship.com/company/twilio/jobs/principle-software-engineer-connectivity-and-observability-united-states-remote

Job Description: 
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Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

telecommunications • API • cloud communications • SaaS • telephony


5001 - 10000 employees

Principle Software Engineer Connectivity and Observability
Yesterday

🏄 California – Remote


⛰️ Colorado – Remote


+10 more states


💵 $114.6k - $151.7k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

Grafana

Kafka

Python

Scala

Spark

SQL

Apply Now


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📋 Description
• Drive the consolidation of fragmented monitoring systems (e.g., Zabbix, SNES, Grafana, Voice Insights) into a single pane of glass for voice and messaging traffic insights.
• Architect scalable, real-time data pipelines to support on-demand slicing, correlation, and anomaly detection across carriers and customers.
• Partner with data engineering and ML teams to implement pragmatic AI/ML-based detection models, prioritizing actionable accuracy over theoretical complexity.
• Champion data quality improvements—ensuring high completeness, reduced latency, and enriched data with customer and carrier metadata.
• Build and maintain a SQL-like interface or data exploration layer to democratize access to observability data for engineers, analysts, and incident response teams.
• Lead design reviews, influence tooling decisions, and mentor engineers across platform and product teams.

🎯 Requirements
• 10+ years of software or platform engineering experience, including deep expertise in observability, data infrastructure, or connectivity systems.
• Proven experience architecting real-time data systems or observability platforms at scale.
• Strong background in building or integrating monitoring and visualization tools (Grafana, OpenSearch, Zabbix, SNES, etc.).
• Demonstrated success working cross-functionally in large organizations to align platform vision with product and operational needs.
• Proficiency in SQL, Python, or Scala, and data frameworks like Spark, Flink, or Kafka.

🏖️ Benefits
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Equity plan participation
• Corporate bonus plan