Company Name: Red Cup IT

Job Details: Hiring Remotely in United States Remote Entry level

Job Url: https://builtin.com/job/it-service-desk-analyst/6814561

Job Description: Position Responsibilities:Provide top-notch technical support and troubleshooting for end users across Mac and Windows workstations and Microsoft applications and other applications as needed, handling all levels of complexity.Onboarding and offboarding and hardware procurement.Manage and support Mac and Windows endpoints including OS updates, security patches, MDM deployment and management, and performance optimization and automation.Administer Microsoft 365 services including Teams, OneDrive, SharePoint, Exchange, Entra ID, and Azure.Administer IDP and SSO on Okta and Entra ID or similar platformsDevelop and maintain automation scripts and workflows using shell scripting, PowerShell, and Python to streamline IT operations.Configure and manage Entra ID, including user management, conditional access policies, and security settings.Deploy and maintain Microsoft business applications across Mac and Windows environments, managing updates and compatibility.Implement and maintain backup solutions.Create and maintain technical documentation for Mac-specific processes and Microsoft application configurations as well as our day-to-day workflows and tooling.Support integration between Mac systems and Microsoft services, ensuring smooth cross-platform functionality.Minimum RequirementsAssociate degree in Information Technologies, Computer Networking, Computer Engineering, Electrical Engineering, Computer Science, or a related field equivalent experienceCustomer-success-driven, hands-on, action-oriented, positive personalityCommitted to SLAs, contractual obligations, and over communicative during working hoursAutomation/Process Improvement mindset when working tickets