Job Url: https://www.remoterocketship.com/company/aquasec/jobs/devsecops-support-engineer-united-states-remote Job Description: Aqua Security Website LinkedIn All Job Openings Aqua Security is the pioneer in securing containerized cloud native applications from development to production. Aqua's full lifecycle solution prevents attacks by enforcing pre-deployment hygiene and mitigates attacks in real time in production, reducing mean time to repair and overall business risk. The Aqua Platform, a Cloud Native Application Protection Platform (CNAPP), integrates security from Code to Cloud, combining the power of agent and agentless technology into a single solution. With enterprise scale that doesn’t slow development pipelines, Aqua secures your future in the cloud. Founded in 2015, Aqua is headquartered in Boston, MA and Ramat Gan, IL protecting over 500 of the world’s largest enterprises. Security • Docker • Containers • Cyber Security • Cloud 501 - 1000 employees DevSecOps Support Engineer Yesterday 🔔 Pennsylvania – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🦅 H1B Visa Sponsor AWS Azure Cloud Cyber Security Docker Google Cloud Platform Kubernetes Linux SQL Apply Now Receive Emails with Similar Jobs Report problem 📋 Description • Provide exceptional support to our expanding global Enterprise client base. • Lead and oversee critical escalations from initiation to resolution, managing both technical and managerial aspects. • Perform extensive investigations, delving into source code alongside R&D for comprehensive root cause analyses. • Serve as the primary troubleshooter for critical environment downtimes, swiftly delivering effective solutions to ensure seamless operations. • Cultivate a robust partnership with Product Management, embodying the customer's perspective and driving improvements through valuable insights. • Exhibit advanced proficiency in Cloud Security software, conducting thorough analyses of intricate technical issues. • Guide the support team, offering expert insights to address complex issues and collaborating closely with R&D for problem-solving. • Your hands-on approach will greatly contribute to product enhancement and proactive customer engagement. 🎯 Requirements • Bachelor's degree in Computer Science, Engineering, or related field; or equivalent work experience • Minimum 5 years of experience in a customer support, or a customer-facing technical role (e.g. Technical Support, Professional Services) • Experience with delivering customer services, both frontline, second and third tier levels, preferably within a SaaS B2B vendor environment • Proven experience (5 years) in advanced technical support or similar roles • In-depth understanding of Docker and Kubernetes, with hands-on experience in various platforms (Kubernetes, AKS, EKS, GKE, etc) • Strong proficiency in Linux administration and troubleshooting • Familiarity with cloud technologies (AWS, Azure, GCP) and their services • Expertise in database management, specifically SQL, and proficiency in database troubleshooting • Ability to effectively use Cloud Monitoring tools like Datadog to monitor and enhance system performance • Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment • Strong communication and interpersonal skills, with a passion for providing exceptional customer service • Detail-oriented with a commitment to delivering timely and high-quality solutions • Experience with writing code and scripting is an advantage • Must be a US citizen due to work with FedRAMP. 🏖️ Benefits • Great company culture • Amazing colleagues • International travel • Paid volunteer time-off • Lots more!