Job Url: https://probegroup.wd3.myworkdayjobs.com/Careers/job/Remote-Work-Location---NZ/Cloud-Operations-Engineer_JR12380-1

Job Description: Cloud Operations Engineer
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locations
Remote Work Location - NZ
time type
Full time
posted on
Posted Today
job requisition id
JR12380
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

About Convai & Oration
Convai is a New Zealand-based leader in AI-driven contact centre solutions. Our flagship product, Oration, is a cloud-based, AI-powered call-routing plugin that makes every customer interaction more efficient. Drawing on over 20 years of industry experience, we’ve built Oration to simplify complex IVR systems and empower contact centre professionals with intuitive, cloud-native tools. At Convai we pride ourselves on innovation and security. We recognise the importance of handling caller data with the utmost care and efficiency.

Your Role – Key Responsibilities
Design, manage and optimize our AWS infrastructure (EC2, VPC, RDS, etc.), ensuring high availability and scalability.

Implement and maintain Infrastructure-as-Code (Terraform) and automation pipelines for consistent, reliable deployments.

Lead security and compliance initiatives, applying best practices and frameworks (CIS Benchmarks, NZISM, ISO 27001) to safeguard data and meet regulatory requirements.

Monitor system health and performance with tools like CloudWatch and Datadog; troubleshoot incidents and tune services for reliability.

Develop automation scripts (e.g. Python, Bash) to streamline deployments, monitoring, and routine maintenance tasks.

Collaborate with cross-functional teams (developers, analysts, support) to design scalable solutions and improve infrastructure resilience.

About You – Skills & Experience
5+ years of hands-on experience managing AWS cloud environments, including compute, networking, storage and database services.