Job Url: https://performline.com/company/career-opportunities/?gh_jid=7026649#jobs Job Description: Skip to main content PerformLine Menu PerformLine Careers We’re Shaping the Future of Compliance Join our team of change makers who are driven to build products that enable enterprises to lead best-in-class cultures of compliance within their organizations. PerformLine is always looking for highly motivated, culture forward people to level-up our growing team. View available positions Our Mission Empower compliance leaders with the technology and knowledge to ensure their organization and partners provide transparent and accurate information to consumers across any channel Our Core Values “My success, professional growth, and some of the biggest accomplishments of my career were made possible because of the incredible people that I’ve had the opportunity to work with at PerformLine.” Alex, Sales “Working at PerformLine is incredibly exciting as the company has proven itself as a RegTech leader and is scaling quickly. Being able to balance the resources of an established company with the agility and growth of a startup is what keeps it fun.” Mike, Operations “What I love about working at PerformLine is collaborating with the close-knit team as we improve our agile practices together, which helps us deliver our roadmap in an exciting and engaging way.” Karen, Technology Act Like an Owner We aren’t just building products, we are building a whole new industry to create positive change in the name of consumer protection. We are relentless in the pursuit of our goals. We focus on true ownership with a sense of urgency. We are metric-driven hand-raisers who work together to push our company and industry further. This requires us to stay tightly aligned interdepartmentally – think constructive conflict, transparency, putting business needs first, and sometimes even saying “no.” Culture of Excellence We all want to be on a winning team – that means earning our spot on the team day over day by thinking bigger and driving excellence. Our people hold themselves and each other to high standards, don’t settle for good enough, and are aggressive in their goal setting. Our growing team works to stay one step ahead, even if that means slowing down to speed up – we think about doing the right things for the long term and at scale. Create Positive Impact We drive employee satisfaction through positivity, connection, inclusion, and stability. We leverage hybrid schedules, work from home days and flex-time to find work/life harmony. Our people band together to support local charities at company outings. We speak up and take action around social inequities and even build tools for discriminatory practices toward consumer protection. Our diverse group enjoys giving back and supporting one another in and out of the workplace. Join PerformLine’s Team of Innovators View available positions Our Benefits Live Your Best Life with PerformLine Medical, Dental, Vision Insurance PerformLine covers a significant portion of the premium cost for employees and their dependents. We use nationwide carriers with the largest networks and offer multiple medical plans to choose from. 401k PerformLine offers a 401k plan with a company match up to 4%. Life Insurance, Long Term Disability Insurance We’ve got you covered – these plans are offered free! Life Insurance plan amount is $50,000 (anything higher has tax implications for employees). Vacation, Sick, Holiday PerformLine offers vacation time upfront annually (no slow accruals here!) Annual Vacation amounts grow over time from 15 days to 25 days. On top of that, everyone receives 5 sick days and 10+ holidays a year. Hybrid Work, Remote Work For HQ based roles, PerformLine has adopted a hybrid office schedule where employees have the opportunity to request additional work from home days as needed. PerformLine also offers fully remote roles throughout the United States. These roles have the opportunity to travel into the headquarters as needed. Flex Start Time To service enterprise clients with interdepartmental collaboration, we need to be online together and during normal work hours. We begin our days between 8:00am – 10:00am (your choice!) while ensuring all are available for a 9 hour work day. Flexible Spending Account Put money away pre-tax to spend on anticipated medical and dependent care expenses. Paid Family Leave New parent? Enjoy 8 weeks of fully paid family leave plus an additional 4 weeks of time off. Job Opportunities Find your place at PerformLine Join a team of innovators shaping the future of compliance. Check out our open roles. Client Success Manager Hybrid (Morristown, NJ) OR Remote (US) View Job Description Apply Now General Pool Hybrid (Morristown, NJ) OR Remote (US) View Job Description Apply Now Senior Data Engineer Hybrid (Morristown, NJ) OR Remote (US) View Job Description Apply Now Connect with PerformLine and see what we can do for you. Request a demo Subscribe PerformLine® 58 South Street Morristown, NJ 07960 marketing@performline.com sales@performline.com careers@performline.com © 2025 PerformLine, Inc. All Rights Reserved. | Privacy Policy Client Success Manager Hybrid (Morristown, NJ) OR Remote (US)   ABOUT PERFORMLINE PerformLine is a category-leading SaaS company that empowers leads with end-to-end marketing compliance technology, from automated review of documents to discovery and live monitoring across consumer-facing channels including the web, calls, messaging, emails, and social media. PerformLine powers compliance at some of the world’s largest companies by proactively finding and remediating potential regulatory risks while scaling coverage and gaining efficiencies through automation. Come as you are. We are an equal opportunity workplace celebrating diversity and committed to creating an inclusive and equitable experience for all. MISSION Our mission is to empower compliance leaders with the technology and knowledge to ensure their organization and partners provide transparent and accurate information to consumers across any channel. TL;DR PerformLine is looking for a Client Success Manager to join the Enterprise team. After you’re fully ramped up, you can expect to manage the ins and outs of a client book of business. Think status calls, to QBRs, renewals and more.  WHAT YOU’LL DO Own Be the voice of the client Address program questions and respond to product and feature change requests Provide support and training of our PerformLine platform Schedule, estimate, and provide status reports Manage a full book of business (~15-20 accounts) Engage Develop a fast rapport with customers to set clear expectations and maintain customer satisfaction and engagement Maintain regular interactions with customers via phone, email, and often in person Run Quarterly Business Reviews (QBR’s) with assigned accounts Retain Analyze program performance metrics and make optimization recommendations to ensure compliance management objectives are met Review assets across all PerformLine channels to ensure appropriate rule creation, application and scoring Proactive outreach to customers to ensure programs are running properly on an ongoing basis Grow Identify, work, and close up-sell and cross-sell opportunities Successfully forecast and manage renewals WHO YOU ARE Client-focused mindset with some sales experience Some understanding of SaaS account management strategies Hands-on experience with client interaction in a B2B space Confident in ability to learn new technologies quickly and completely Organized, detail-oriented, and an expert at multitasking Energetic, engaging personality Self-motivated team player who is comfortable in a fast-paced environment Positive can-do attitude with the ability to thrive amidst ambiguity as needed Default to thoughtful, humble, empathetic, respectful, and calm communication WHAT WE OFFER Estimated base salary range $70,000 – 100,000 + commission. Exact compensation for this role depends on a variety of factors, including experience, skills, internal equity, market data, and location. To view our benefits package, visit the PerformLine Careers page! PerformLine participates in E-Verify Apply