Job Title: Software Engineer Company Name: Inroads Job Url: https://www.linkedin.com/jobs/view/4380543092/?eBP=BUDGET_EXHAUSTED_JOB&trk=flagship3_search_srp_jobs&refId=MK1z9fR5kbK9rwvirIM3fw%3D%3D&trackingId=vs31o%2Bi1O7Il4k7yF48seQ%3D%3D Job Description: Inroads Software Engineer Washington, DC · 16 hours ago · Over 100 people clicked apply Promoted by hirer · Responses managed off LinkedIn $95K/yr - $115K/yr Remote Part-time Apply Save Use AI to assess how you fit Get AI-powered advice on this job and more exclusive features with Premium. Try Premium for Rs 0 Show match details Tailor my resume Help me stand out People you can reach out to Meet the hiring team Britney C. • 3rd Operations + People Job poster Message About the job About Inroads: Inroads applies data, analytics, technology, research, and content development to co-create services and programs that are personalized, relevant, and engaging for the communities who rely on them. Our deep understanding of digital services, policy implementation, and ways communities consume information allows us to seamlessly integrate with organizations and public sector teams to revolutionize the ways they deliver complex services at scale. About the role: As a Software Engineer, you will work with a team of analysts, data scientists, and engineers to drive high-impact results for millions of Americans. The team’s mission is to improve web-based services for healthcare beneficiaries seeking customer support. You have strong technical skills and are a creative thinker who always seeks to innovate and deliver value to our clients. Experience with Microsoft Dynamics 365 will be central, specifically implementing back-end solutions to help our client’s staff deliver swift customer service. You lean into developing new, informed solutions in a production-oriented environment. You will be staffed in this role as part of a larger federal contract team of developers, designers, and service delivery leaders. In this position you will: Design and develop backend Microsoft Dynamics 365 solutions, partnering closely with front‑end designers and staff end‑users (agents) for continuous support and iteration. Optimize and enhance CRM workflows to improve support routing accuracy, reduce manual intervention, and drive measurable efficiency gains. Participate in sustainment/enhancement tasks such as backend CRM maintenance, real‑time performance monitoring, incident response, and security compliance documentation. Build scalable, secure integrations across digital customer support experiences; improve REST APIs and system integrations, quality assurance, and test automation. Develop data transformations and backend services leveraging Microsoft Dataverse; design robust data models, relationships, and business rules. Create and operationalize Power BI datasets and reports/dashboards to inform customer service operations and executive decision‑making. Explore creative applications of authoritative data sources that complement customer service delivery goals, ensuring data lineage and governance. Execute on and contribute to strategy for long-term engineering projects, including advocating for growth in the technical portfolio. Build and/or contribute to an actionable, KPI‑driven roadmap; prioritize work, sequence dependencies, and communicate trade‑offs and impacts. Coordinate cross‑functionally (product, design, data, operations, compliance, and engineering) to shape a larger program and ensure alignment across initiatives. Implement scalable integrations with other digital customer support experiences. What we are seeking: At least 3+ years of experience in software engineering with an undergraduate degree or higher in a related field with a focus on Microsoft Dynamics Recent federal digital services experience strongly preferred Experience supporting digital services clients or stakeholders for a large population of customers. Hands-on experience with Microsoft Dataverse (data modeling, business rules, security roles) and Power BI (datasets, DAX, report development, governance). Demonstrated ability to coordinate cross‑functionally and influence program direction; experience shaping and/or contributing to a roadmap. Experience establishing relationships with leaders, stakeholders, and individual contributors in a digital services setting. Experience working in an agile software development environment (Scrum/Kanban), including backlog management and iterative delivery. Ability to diagnose and improve system performance and reliability; familiarity with observability practices (logging, metrics, tracing). Expertise with using GitHub, Jira, and Azure (e.g., Azure DevOps, Azure Functions, App Services, Key Vault). Strong attention to detail and ability to effectively manage and prioritize several tasks or projects concurrently. Excellent communication skills with the ability to translate technical concepts for non‑technical audiences. Ability to successfully attain and maintain a Federal Public Trust background investigation, including U.S. citizenship. Nice to have: Experience with Dynamics 365 Customer Service modules, Omnichannel, and Power Platform (Power Automate, Power Apps). Knowledge of security and compliance standards relevant to federal digital services (e.g., FedRAMP, FISMA) and data governance best practices. Certifications such as Microsoft Power Platform or Dynamics 365 (e.g., PL‑200, MB‑200) are a plus. What we offer: Inroads offers a friendly work environment and competitive compensation and benefits package including: Salary: $95,000 - $115,000 Premier health, dental, and vision insurance plans 401K matching Unlimited paid time off Paid personal and volunteer leave 13 paid holidays 15 weeks paid parental leave Professional development stipend & tuition reimbursement Macbook Pro laptop & tech accessories Bring Your Own Device (BYOD) stipend for mobile device Employee Assistance Program (EAP) Supportive & collaborative culture Flexible working hours Pre-tax transportation options for commuting to our office in Washington, DC Lunches and snacks The salary range for candidates who meet the minimum posted qualifications reflects the Company’s good faith understanding and belief as to the wage range, and is accurate as of the date of this job posting.