Job Url: https://job-boards.greenhouse.io/newrelic/jobs/4881577008?gh_jid=4881577008&gh_src=f006f1208us

Job Description: This role requires

Typically requires a Bachelor’s degree and a minimum of 5 years of related work experience; or a Master’s degree and 3 years of experience; or equivalent related work experience (approximately 6-8 years).
Substantial experience delighting customers in a technical support, software engineering, SRE, or related customer-facing technical role.
Subject matter expertise in one or more areas of the New Relic SaaS platform, with a demonstrated ability to quickly learn and master new product areas.
Fluent programming knowledge in, or extensive experience supporting customers in, at least one of the following languages/frameworks: Java, .NET, PHP, Ruby, Python, Node.js, or Go.
Strong knowledge of cloud platforms (AWS, Azure, GCP), containerization (Docker, Kubernetes), and troubleshooting network essentials (TCP/IP, DNS, HTTP, SSL/TLS).
Exceptional and creative troubleshooting skills, with a proven ability to find solutions when the answer is not obvious.
Excellent communication skills (written and verbal), with the ability to de-escalate tense situations and articulate complex technical concepts clearly to varied audiences.
A passion for sharing knowledge and a demonstrated ability to mentor and act as a resource for other engineers.
You exhibit a high level of empathy and maintain professionalism, especially under pressure.
You are committed to equity and inclusion and are eager to work with a team that cultivates and celebrates intersectional diversity.
Bonus points if you have

Experience in a DevOps, SRE, or Software Engineering role.
Cloud certifications (AWS, Azure, or GCP).
Experience with the broader New Relic observability platform or other observability tools (e.g., Splunk, Dynatrace, Datadog, OpenTelemetry).
Experience with front-end web development (JavaScript) or mobile development (iOS, Android).
Strong experience with and adherence to Knowledge Centered Support (KCS) practices.