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Job Description: About the job
About the company:

PeopleReign is the AI platform that automates IT and HR service to give every employee back four to six hours of productive time per week. We're out to positively impact how the next billion employees experience work.



PeopleReign is trusted by the world's most respected organizations including Netflix, Parsons Corporation, Vantage Data Centers, and the New York City Metropolitan Transportation Authority.

The company is backed by top-tier investors including John Chambers, Moxxie Ventures, Boulder Ventures, and Sterling Road. It was founded by pioneers in the AI for work space who have collectively generated more than a billion dollars in enterprise value.



PeopleReign is where insanely ambitious, uncommonly talented disruptors do the best work of their lives. If you're ready to test your limits, there may be a seat on The Reign Train for you!



About this role:

As an AI Field Engineer, you’ll be the hands-on technical expert who makes the magic real for customers. You’ll be the first call when prospects or customers hit the limits of documentation, self-service, or conventional thinking — and the person who turns messy, real-world challenges into elegant AI-powered solutions.



In the short term, you’ll be the go-to technical partner for Customer Success and Sales, helping with discovery, troubleshooting, prototyping, data analysis, and Sprint-to-Value onboarding. Long term, you’ll guide customers to extract maximum value from PeopleReign, design and de-risk novel use cases, and influence the future of our product by sharing the voice of customers.



This is a high-impact, highly visible role for someone who loves solving hard problems, building with customers, and is ready to define the future of enterprise AI.



In this role you will:

Serve as a customer-facing product expert, guiding prospects and customers through discovery, rapid prototyping, workflow design, and hands-on implementation.
Partner cross-functionally with Sales, Customer Success, Product, and Engineering to shape business cases, validate use cases, and support end-to-end value delivery.
Own or support technical delivery, including integrations, configurations, JavaScript scripting, Python scripting, API work, and the design of intelligent workflows.
Lead the technical side of Sprints-to-Value, accelerating onboarding with strategic guidance and iterative solutioning.
Translate customer challenges into product insights, contributing clearly articulated use cases, requirements, and feedback that improve the platform and documentation.
Communicate technical designs and value to both technical and non-technical audiences, ensuring alignment and momentum.


You might thrive in this role if you are:

Insanely ambitious and uncommonly talented.
Enthusiastic about eliminating “not my job” from your vocabulary.
A customer-obsessed problem solver comfortable operating in ambiguity.
A tinkerer and prototyper who loves to get your hands dirty playing with and implementing technology.
An excellent communicator who can speak at all altitudes to a wide range of audiences using diagrams, metrics, and concise explanations to simplify technical concepts.
A strong collaborator who thrives working with both business and technical stakeholders.
Experienced: 3+ years in a customer-facing technical role.
Experience with AI/ML, enterprise environments, identity/security concepts, and data manipulation (e.g. python/pandas).
Scripting experience with JavaScript; minimum skills equivalent to HackerRank JavaScript Basic certification, Intermediate preferred.