Job Url: https://www.linkedin.com/jobs/search/?currentJobId=4358945249&f_AL=true&f_TPR=r86400&f_WT=2&keywords=software%20engineer&origin=JOB_SEARCH_PAGE_JOB_FILTER&start=325 Job Description: Artificial Intelligence Engineer V Group Inc. · Middletown, PA (Remote) Easy Apply Save Save Artificial Intelligence Engineer  at V Group Inc. Show more options Your profile is missing required qualifications Show match details Help me update my profile BETA Is this information helpful? Get personalized tips to stand out to hirers Find jobs where you’re a top applicant and tailor your resume with the help of AI. Try Premium for PKR0 Meet the hiring team Amir Mohammad 3rd Recruiting for NY - MTA, DIR TX, VITA, State of NC, SC, MI, MS, TN at V Group Job poster Message About the job End Client: State of Pennsylvania Job Title: AI Developer Duration: 6+Months Location: Remote with occasional visit to Middletown, PA (17057) Position Type: Contract Hours Per Week: 40 Hr Interview Type: Webcam or In-Person Ceipal ID: SPA_AI794_MA Requirement ID: PTC - AI Developer – Dynamics Contact Center Solutions (790794) PTC - AI Developer – Dynamics Contact Center Solutions **Currently Remote but can change to hybrid. Only candidates 1.5 hours or less from Middletown, PA will be considered** Description of Duties • Design and implement AI solutions for back-office contact centers using Dynamics Contact Center solution, including virtual assistants for voice and chat, intelligent routing, and sentiment-aware human centered customer support. • Develop and maintain Natural Language Processing (NLP) models to analyze customer inquiries across voice, chat, email, and social media channels. • Collaborate with customer service, IT, and data analysis teams to identify automation opportunities and improve customer engagement. • Integrate AI capabilities with existing systems such as Microsoft Dynamics Customer Relationship Management (CRM), website and mobile app. • Monitor and optimize AI model performance to ensure high accuracy, responsiveness, and customer satisfaction. • Leverage machine learning to predict customer needs, personalize interactions, and reduce call volumes. • Stay up-to-date with emerging AI technologies and retail trends to continuously enhance our contact center capabilities. • Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the Commission.This documentation shall follow the format and/or templates as instructed by the Commission. • Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients. • Lead and participate in project team activities for system work efforts related to enterprise systems. • Work independently to accomplish the tasks and duties assigned. • Adhere to and follow all The Commission standards, policies, and procedures. • Utilize various software and/or technology tools to perform job duties. • Perform tasks and other duties as related to this position and role and assigned by the Commission. Required Qualifications • Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or related field. • 5+ years of experience in AI Machine Learning (ML) development, preferably in retail or customer service environments. • Strong programming skills in Python and experience with ML frameworks (e.g., TensorFlow, PyTorch). • Proficiency in NLP tools and libraries (e.g., spaCy, Hugging Face, NLTK). • Hands on experience in Microsoft Dynamics Contact Center solution creating voice bot and chatbot using copilot studio and other Azure AI services. • Experience with cloud platforms (Azure) and deploying AI models in production. Preferred Qualifications • Experience with voice AI and speech-to-text technologies. • Knowledge of customer journey analytics and personalization engines. • Understanding of omnichannel retail strategies and customer behavior. • Experience with real-time data processing and streaming platforms (e.g., Kafka, Spark). • Familiarity with other contact center platforms and tools (e.g., Zendesk, Salesforce Service Cloud, Amazon Connect). • Additional beneficial skills include: o Enterprise Business Solutions, specifically SAP projects. o ITIL / ITSM practices and methodologies. Engagement Requirements • Candidate’s location is preferred to be within the Continental United States. • The work location will be virtual/remote until further notice. When required to be onsite, the work location will be at either The Commission Central Administration Building located at 700 South Eisenhower Boulevard in Middletown, PA, or The Commission Turnpike Industrial Park location located at 2850 Turnpike Industrial Drive, Middletown, PA. • The resource shall attend onsite meetings at one of the Commission Middletown PA locations for 1 week per month based on the schedule set by the Commission. • In-person interviews or work sessions with stakeholders will be conducted at the Commission facilities in Middletown, PA. • The resource may be required to provide onsite post go-live support activities at one of the Commission Middletown PA locations.This includes one or more one-to-two week tours of duty onsite on a rotating basis with other team members.The post go-live support period is planned for the six months beginning immediately after the UBOS is “live” with active customers. • The resource shall attend an orientation session onsite at one of the Commission’s Middletown, PA offices. The resource shall be onsite for the full day of this orientation where they will pick up any assigned Commission Equipment, by the resource. Equipment will not be shipped and cannot be pick up by anyone other than the selected resource. Travel costs associated with picking up this equipment plus the orientation day will not be reimbursed. • If the resource is based within a 3-hour commuting distance of the Commission’s Middletown PA offices, then no additional compensation for any travel is allowed. The rate is inclusive of any travel costs. • If travel expenses are authorized, then the travel expenses submitted for reimbursement must adhere to federal GSA guidelines governing hotel, mileage, and meals per diem rates, and must include appropriate expense documentation (receipts). GSA Guidelines are available at: https://www.gsa.gov/travel/plan-book/per-diem-rates?gsaredirect=portalcontent104877. • The vendor must arrange for workspace for its project team. The Commission will provide meeting space; however, it does not plan to house the project team on a daily basis unless this statement of work states otherwise. • Remote connectivity: computer equipment and access to required administrative services and facilities will be provided to vendor resources as required. Computer equipment for use while engaged with the Turnpike may include a laptop, iPad or other tablet device, laptop bag, monitors, wireless keyboard, mouse, or other equipment as required to perform job functions. When an engagement ends, all equipment issued to the vendor resources must be returned to the Commission within 2 weeks of the resources being offboarded. All equipment shall be returned to the Commission in good working condition.The Prime Contractor will be invoiced for any unreturned equipment or equipment damaged beyond reasonable wear and tear. V Group Inc. is a NJ-based IT Services and Products Company with its business strategically categorized in various Business Units including Public Sector, Enterprise Solutions, Professional Services, Ecommerce, Projects, and Products. Within Public Sector business unit, we cater IT Professional Services to Federal, State and Local. We have multiple awards/ contracts with 30+ states, including but not limited to NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, NM, VT, and WA.