Job Url: https://builtin.com/job/staff-engineer-ops-cloud-platform/6873215 Job Description: PagerDuty Staff Engineer – Ops Cloud Platform Job Posted 3 Hours Ago Posted 3 Hours Ago Easy Apply Be an Early Applicant Atlanta, GA Hybrid 172K-289K Senior level Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Big Data Analytics • Automation Empowering teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud The Role As a Staff Engineer, you'll lead Ruby on Rails architecture, mentor teams, drive modernization, and improve platform performance. Summary Generated by Built In PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. About PagerDuty PagerDuty is building the next generation of our core web platform to enable rapid product innovation, clear domain ownership, and a maintainable, scalable foundation for the future. The Web Evolution team is a high-impact group within the Ops Cloud Platform organization, chartered to lead this transformation and empower teams to confidently own and evolve their domains. Key Responsibilities Ruby on Rails Leadership: Serve as the organization’s foremost expert in Ruby on Rails, bringing the latest best practices, patterns, and innovations to our core web platform. Architectural Strategy: Define and drive the technical architecture for our web platform, focusing on modularity, scalability, and maintainability using modern Rails patterns and tools. Modernization & Innovation: Identify opportunities to evolve our platform architecture, leveraging the latest Rails features, gems, and community standards to improve developer experience and system performance. Collaboration & Enablement: Partner closely with domain teams to understand their needs, provide technical guidance, and ensure seamless integration of new features and improvements. Best Practices & Standards: Establish and promote guidelines for high-quality, maintainable Rails code, automated testing, and CI/CD. Mentorship & Knowledge Sharing: Mentor engineers across the organization, lead technical discussions, and create training materials to elevate Rails expertise company-wide. Communication & Influence: Act as a key liaison between platform and domain teams, facilitating clear communication, driving consensus, and ensuring alignment on technical direction. Continuous Improvement: Stay current with the Ruby on Rails ecosystem, proactively introducing new tools, techniques, and patterns to keep our platform at the forefront of modern web development. Basic Qualifications 8+ years of experience building and architecting large-scale web applications with Ruby on Rails. Deep, up-to-date expertise in Ruby on Rails, including the latest features, patterns, and best practices. Proven track record of leading technical transformations or platform modernization in production environments. Experience with modularization, service boundaries, and evolving complex Rails systems. Significant experience designing, building, testing, and operating distributed systems in a SaaS environment, with a focus on scalability, reliability, and performance.  Experience with technologies such as AWS, Kubernetes, Kafka, Redis, MySQL, and modern observability and CI/CD tooling. Excellent communication and collaboration skills, with the ability to partner effectively across multiple engineering teams. Demonstrated ability to mentor and influence engineers at all levels. Preferred Qualifications Experience as a technical leader or architect on platform or infrastructure teams, especially in high-growth SaaS environments. Familiarity with AI-assisted development tools and modern Rails ecosystem gems. Strong understanding of domain-driven design and strategies for incremental modernization. Track record of enabling and supporting shared code ownership models. Passion for building maintainable, scalable systems and empowering teams to move fast with confidence. Why Join Us? You’ll play a pivotal role in shaping the future of PagerDuty’s core platform, working on impactful technical transformations. You’ll have the opportunity to influence architecture, culture, and best practices across the organization, while collaborating with talented engineers and leaders who are passionate about building for scale and reliability. This role is expected to come into our Atlanta office 1 day per month, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is 172,000 - 289,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions:  Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package from day one Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise. PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.  Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program. Read Full Description Top Skills AWS Ci/Cd Kafka Kubernetes MySQL Redis Ruby On Rails What The Team Is Saying Kurt Software Engineer II “When I joined PagerDuty, I was at a point in my career where I was trying to figure out what my next big challenge would be. I really wanted to work somewhere where my work would have a real impact, but also pose a big technical challenge for me, and that's just what I found here at PagerDuty, I've been able to work alongside an amazing team.“ View all jobs at PagerDuty View PagerDuty Profile Report Job Am I A Good Fit? beta Excellent communication and collaboration skills, with the ability to partner effectively across multiple engineering teams Demonstrated ability to mentor and influence engineers at all levels Proven track record of leading technical transformations or platform modernization in production environments 8+ years of experience building and architecting large-scale web applications with Ruby on Rails Deep, up-to-date expertise in Ruby on Rails, including the latest features, patterns, and best practices Experience with modularization, service boundaries, and evolving complex Rails systems Significant experience designing, building, testing, and operating distributed systems in a SaaS environment Experience with technologies such as AWS, Kubernetes, Kafka, Redis, MySQL ANALYSIS BASED ON YOUR RESUME: Maxwell_Reshel-Software Engineer, Mobile-Vivian Health.docx To select or upload a new resume, visit edit profile. The Company Atlanta, GA 1,200 Employees Year Founded: 2009 What We Do PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise. PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes at careers.pagerduty.com and @pagerduty on Instagram. Why Work With Us PagerDuty offers a hybrid, flexible environment where ambition thrives. We champion innovation, learning, and growth through our core values: Champion the Customer, Take the Lead, Run Together, Ack & Own, and Bring Your Self. Join us! Gallery PagerDuty Offices LEARN MORE Hybrid Workspace Employees engage in a combination of remote and on-site work. We offer a hybrid, flexible workplace, while also providing ample opportunities for connection in-person and virtually with your colleagues. Typical time on-site: 1 days a week Atlanta, GA Lisbon, PT London, GB San Francisco, CA Santiago, CL Sydney, NSW Tokyo, JP Toronto, Ontario LEARN MORE 1 2 3 4 5 6 7