Job Url: https://jobs.ashbyhq.com/zapier/1394da22-9271-450f-b0f2-9ba3fcfd9f04?src=LinkedIn Job Description: Site Reliability Engineer - West Coast Location NAMER Employment Type Full time Location Type Remote Department Engineering Deadline to Apply November 7, 2025 at 8:00 PM PST Compensation United States $141K – $211.7K • Offers Equity • Offers Bonus Canada CA$141K – CA$211.7K • Offers Equity • Offers Bonus We believe all Zapiens should be rewarded competitively and equitably, using practices that are simple and transparent. This philosophy ensures we’re able to find, grow, and retain exceptional people from a broad range of backgrounds. Here’s how we define our compensation principles: Competitive: Zapier pays well among the technology sector. Equitable: Consistent pay practices; Pay for impact Simple: Pay is well understood, and pay practices are built for scale. Transparent: Zapiens know how pay works, including how their pay is determined. A Candidate's compensation package is finalized once the interview process is concluded and accounts for demonstrated experience, job knowledge, skills,  abilities, and internal equity. We use a business impact approach to base pay, which means we set pay for all Zapiens based on their demonstrated impact on Zapier’s success. In alignment with that philosophy, the upper half of a pay range is typically reserved for individuals who have consistently demonstrated a high impact in their current role and level while at Zapier. For more information on Zapier’s Total Rewards please click here. Overview Application About Zapier We're humans who simply think computers should do more work. At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you. Site Reliability Engineer Job Posted: October 1st, 2025 Location: Remote, NAMER (West Coast) Zapier’s Internal Platform provides engineers with a reliable, frictionless foundation for building, shipping, and operating software. Our Reliability Platform team owns observability, incident response, and service ownership, and we’re hiring a Site Reliability Engineer to help strengthen Zapier’s reliability posture. Want to learn more about working at Zapier? We know we have a lot of competition for your skills. If you’re wondering what things would be like at Zapier, read on about: Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier Why This Role Matters This isn’t just an infrastructure or tooling role. We’re looking for an engineer who’s excited to get hands-on with Zapier’s reliability challenges. You’ll help improve how we observe our systems, detect and respond to incidents, and build the systems that make Zapier more resilient at scale. About You You’re an experienced engineer with 4+ years in systems, infrastructure, or backend software roles (SaaS, cloud-native environments preferred). You thrive writing production-grade code — in Go, Python, or something equivalent. You’ve worked with infrastructure-as-code (Terraform, or equivalent), cloud (AWS), and container orchestration (Kubernetes). You have hands-on experience with observability (metrics, logging, dashboards, alerts) and can reason about instrumentation and alert design. You enjoy solving complex systems challenges and finding ways to improve performance and reliability. You’re comfortable jumping into incidents, diagnosing across telemetry, coordinating with teams, and contributing to postmortems. You think proactively about reducing toil and automating repetitive work. You’re comfortable influencing peers by suggesting better practices, reviewing designs, and driving small cross-team improvements. You communicate clearly—whether in async docs, real-time discussions, or knowledge sharing with the team. You align with Zapier’s values and thrive in a collaborative, remote-first environment. You approach new tools and ideas with curiosity and openness—especially around AI in reliability workflows. You’ve experimented with AI tools (or are eager to learn) and see them as part of your everyday toolkit. Things You’ll Do Build and improve platform tooling that helps Zapier engineers observe and operate their services. Partner with product teams to raise the bar on observability and incident response. Operate and evolve core observability systems, including logging, metrics, alerting, and dashboards. Participate in the team’s on-call rotation for owned services and contribute to Zapier’s broader incident response program by improving the processes, tooling, and practices we use to detect, respond, and learn. Write code to automate operations, improve developer experience, and reduce manual toil. Contribute to infrastructure reliability by working with AWS, Kubernetes, Terraform, and other core technologies. Help shape observability and reliability best practices: review instrumentation designs, suggest improvements, and advocate for effective alerting. Share knowledge through documentation, pairing, and mentoring. Explore and pilot AI-augmented tools (e.g. debugging agents, alert correlation, query recommendations) to improve reliability workflows. Our Stack & Tools Cloud & Infra: AWS, Kubernetes, Redis, Kafka, Terraform Observability: Grafana, Datadog, Opensearch, Prometheus, Sentry Languages: Go, Python, TypeScript CI/CD & Source Control: GitLab, ArgoCD What Success Looks Like You deliver reliable, maintainable improvements to Zapier’s reliability systems and tooling. You improve how teams detect and resolve incidents by enhancing observability, standardizing tooling and processes, and contributing to effective response workflows. You help product teams gain confidence in their services by guiding them toward better instrumentation and visibility. You influence observability and reliability practices across teams—promoting a thoughtful, customer-focused approach to monitoring, alerting, and design decisions. You connect reliability work to customer impact, helping your team focus on the improvements that matter most. You grow through feedback and reflection, while contributing to a healthy, inclusive team culture—supporting peers, mentoring, and creating space for diverse perspectives. You explore AI tools with curiosity and introduce practical uses such as reducing noise, speeding up debugging, or guiding better operational decisions. How to Apply At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.