Job Url: https://job-boards.greenhouse.io/affirm/jobs/7492221003

Job Description: Senior Software Engineer, Backend (AI Agents)
Remote US
Apply
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

We're looking for a Senior Software Engineer to join the AI Agents engineering team within the Servicing Engineering organization. Our team works closely with an omnichannel AI agent vendor to provide a conversational first point of contact for our customers. We focus on orchestrating the systems within Affirm to continuously find solutions for our customers. The team is newly formed and taking on big unknowns, so we're looking for someone who wants to take ownership and execute for whatever is necessary.

What You'll Do
You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery.
You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs.
You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them.
You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts.
You will foster a culture of quality and ownership on your team by setting or improving code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks.
You will help develop talent on your team by providing feedback and guidance, and leading by example.