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Job Description: 
Client Implementation Engineer Front End Level I
FINBOA Inc
Houston, TX • Remote


Applied


Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description
Benefits:
IRA with company matching
Competitive salary
Wellness resources
Bonus based on performance
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

FINBOA, a leading provider of automation solutions for the financial sector, is seeking a Client Implementation Engineer (Front-End) -Level I. At FINBOA, we value innovation, collaboration, and excellence. Join us to help transform the financial sector with automation solutions that improve efficiency and compliance for banks and credit unions.

While this is a remote position you must be located in the US states of: Texas, North Carolina, Florida, South Carolina, Illinois, New York, Arizona, Georgia or Arkansas.

The ideal candidate will be passionate about technology and customer success, and have experience in the banking or credit union industry and has familiarity with Reg E Dispute management.

About the Role:
As a Client Implementation Engineer (Front-End), you will play a critical role in ensuring the seamless adoption of FINBOAs solutions by configuring and supporting front-end technical requirements during implementation projects. Youll collaborate with cross-functional teams and clients to meet their goals and timelines while delivering an exceptional client experience.

What Youll Do:


Instance Configuration: Customize workflows, forms, letters, and definitions to meet client-specific requirements.
Technical Support: Address implementation queries, manage enhancements, and conduct user acceptance testing (UAT).
Client Training: Lead software training sessions to familiarize client with the platform.
Collaboration: Work with clients to clarify implementation requirements and timelines, and update project tasks in tools like Asana.
Documentation: Develop and maintain configuration steps, troubleshooting procedures, and knowledge base content for internal and client use.
Problem Solving: Troubleshoot and resolve software configuration issues by reviewing logs and code.
Team Support: Assist in testing new features, mentoring team members, and refining implementation processes.