Job Url: https://www.remoterocketship.com/company/c1next-2/jobs/applications-developer-united-states Job Description: Applications Developer 10 hours ago πŸ‡ΊπŸ‡Έ United States – Remote ⏰ Full Time 🟑 Mid-level 🟠 Senior πŸ–₯ Software Engineer AWS Cloud Cyber Security Java SQL VMware Apply Now Receive Emails with Similar Jobs Report problem πŸ“‹ Description β€’ Gather requirements and design complete contact center solutions for various Cisco Contact Center products, including: WebEx Contact Center (WxCC), WebEx Calling (WxC), Customer Voice Portal (CVP), Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Express (UCCX) β€’ Contribute to a technical team to ensure consistency and interoperability between solution components β€’ Discuss, design, and develop contact center call flows and complex AI-integrated solutions β€’ Design Voice User Interface (VUI) logic for IVAs β€’ Provide high quality written documentation for all application requirements, designs, validation and as built β€’ Perform reporting assessments and conduct training and/or mentoring sessions β€’ Update and enhance documentation templates β€’ Explore new features and gain experience with latest versions of Cisco applications and provide internal feedback, documentation and training β€’ Must be a team player, willing to learn new technologies and be flexible to work outside of regular business hours if required β€’ Strong Visio, Excel and Microsoft Word experience β€’ Ability to deliver detailed technical design documentation β€’ Strong customer facing & presentation skills β€’ Excellent verbal & written communication skills β€’ Strong research and consultative skills 🎯 Requirements β€’ BS in Computer Science or related field β€’ Background in Contact Center Application Development or applicable industry experience β€’ Work experience must include technical consulting, solution design, leadership, planning, design, development, deployment, and highly complex integrations β€’ Excellent written and verbal communication skills β€’ Exceptional client relationship skills β€’ Ability to work in a delivery environment that involves structured processes and flexible timelines β€’ Strong experience with a major programming language like Java or C# β€’ Experience with SQL query and stored procedure development β€’ Experience with REST API calls and Web Service development β€’ Experience with a disciplined development methodology and release management process πŸ–οΈ Benefits β€’ 401(k) Plan (35% employer match per dollar up to 10% employee contribution) β€’ Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) β€’ HSA with + Employer Contribution β€’ In-vitro Fertility (treatment coverage) β€’ Dental β€’ Vision (2 plans: 12-month and 24-month frames allowance) β€’ FSA Plans (Healthcare, Dependent care and Limited Purpose) β€’ Pre-tax Commuter Plans β€’ Employer-paid Life Insurance β€’ Employer-paid Short + Term Disability β€’ Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) β€’ Paid Parental Leave (4 weeks at 100%) β€’ Employee Assistance Plan β€’ Voluntary Life Insurance β€’ Legal/ID Theft Plans β€’ TeleHealth Options β€’ Wellness via Omada Health (healthy living solution) β€’ Travel Assistance β€’ Business Travel Accident Coverage β€’ Employer-paid Pet Telehealth β€’ Accident Insurance β€’ Critical Illness Insurance β€’ Hospital Indemnity Insurance β€’ Volunteer Time Off β€’ On Demand Pay (Daily Pay) Apply Now