Job Title: Staff Software Engineer - Amazon Connect Company Name: The Hartford Job Url: https://jobright.ai/jobs/info/69d6ac5b366bb95ba554ee80 Job Description: The Hartford · 2 hours ago Staff Software Engineer - Amazon Connect REMOTE United States Full-time Remote Senior Level, Lead/Staff $116K/yr - $174K/yr 8+ years exp 77% GOOD MATCH 100% Exp. Level 56% Skill 56% Industry Exp. The Hartford is an insurance company committed to making a difference and helping others achieve their goals. They are seeking a highly skilled Amazon Connect Tech Lead to design, implement, and optimize cloud-based contact center solutions, focusing on enhancing the agent's desktop experience and improving customer outcomes. Property & Casualty Insurance Human Resources Finance Health Insurance Auto Insurance Commercial Insurance Employee Benefits Financial Services Insurance Life Insurance Property Insurance No H1B Insider Connection @The Hartford 2 email credits available today Discover valuable connections within the company who might provide insights and potential referrals. Get 3x more responses when you reach out via email instead of LinkedIn. Beyond Your Network View A R K A R Anthony Pagano & 4 connections From Your Previous Company Find More Connections From Your School View M Monica Pappas Catastrophe Property Adjuster @Texas Southern University Find Any Email Responsibilities Lead the design and development of native Agent Workspace desktop views and third party (3P) applications Implement Customer Profiles–driven screen pops and contextual agent views Oversee the integration of real-time enterprise/LOB APIs to supplement profile data, and other AWS services such as Amazon Lex, AWS Lambda, Amazon S3, and Amazon Kinesis Optimize UI performance for fast, predictable agent experiences Enforce secure, compliant handling of customer and PII data Provide technical guidance and mentorship to team members Ensure the scalability, reliability, and performance of contact center solutions Collaborate with stakeholders, including senior leadership, to gather requirements and deliver solutions Conduct code reviews and ensure adherence to best practices and coding standards Troubleshoot and resolve technical issues related to AWS services Implement security best practices to protect sensitive data Stay updated with the latest AWS technologies and industry trends Qualification Represents the skills you have Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise. Amazon Connect AWS Lambda API Gateway DynamoDB EventBridge CloudWatch SQS KMS Amazon S3 Amazon Connect contact flows Amazon Connect attributes Amazon Connect queues Amazon Connect routing Amazon Connect Streams API Amazon Connect Customer Profiles Infrastructure as Code Terraform REST API integration Event-driven web applications Low-latency web applications Amazon Connect security profiles PII-aware UI design Node.js Python Java Cloud architecture CI/CD pipelines DevOps practices AWS certification Required Bachelor's degree in Computer Science, Information Technology, or a related field 8+ years of experience in software development and cloud computing Extensive experience with Amazon Web Services (AWS), particularly Amazon Connect Strong knowledge of AWS services such as AWS Lambda, API Gateway, DynamoDB, EventBridge, CloudWatch, SQS, KMS, and S3 Strong familiarity with Amazon Connect contact flows, attributes, queues, and routing Experience supporting Step by Step Guides or native workspace features Proficient in Infrastructure as Code (IaC) such as Terraform Proven experience in leading technical projects and teams Excellent problem-solving skills and the ability to troubleshoot complex technical issues Strong communication and collaboration skills AWS certification is required Hands-on experience building inside the default Amazon Connect Agent Workspace (not custom CCPs) Strong knowledge of Amazon Connect Streams API (agent/contact events, attributes, lifecycle) Practical experience with Amazon Connect Customer Profiles in agent experiences Proficiency integrating real-time REST APIs into agent-facing UIs Experience designing event-driven, low-latency web applications Understanding of Amazon Connect security profiles and PII-aware UI design Proficiency in programming languages such as Node.js (preferably Node.js or Python, Java) Deep understanding of cloud architecture and best practices Experience with CI/CD pipelines and DevOps practices Strong analytical and organizational skills Ability to work in a fast-paced, dynamic environment Benefits Short-term or annual bonuses Long-term incentives On-the-spot recognition