Job Title: AI Solutions Architect

Company Name: Sangoma Technologies

Job Url: https://apply.workable.com/sangoma-3/j/CCFB74ED04/?jr_id=69b8ce643b74eb1e2c86d3b0

Job Description: We’re looking for an AI Solutions Architect who wants to influence platform direction, not just contribute to a feature backlog. This is a strategic technical role inside Software Engineering where you’ll help define what we build, how we build it, and how it scales. If you’re someone who thinks in systems, challenges assumptions early, and cares deeply about shipping AI that performs in production, this is your seat at the table.

Your Role:
Partnering with Product Management to define AI-enabled capabilities that drive real competitive advantage
Vetting ideas early to ensure they are technically viable, scalable, and aligned with long-term platform strategy
Architecting AI-driven systems that balance performance, latency, accuracy, cost, and operational complexity
Designing end-to-end data flows that integrate seamlessly into Sangoma’s UCaaS and CCaaS environments
Guiding engineering teams with clear architectural specifications and measurable design principles
Ensuring AI components are secure, resilient, observable, and production-ready
Participating in design workshops, roadmap discussions, and cross-functional planning sessions
You will help ensure that what we build is not only innovative, but durable, scalable, and aligned with long-term platform evolution.

Requirements
Your Background:
3 plus years of experience in Technical Product Architecture, Systems Design, AI Solutions Engineering, or similar role deploying AI/ML solutions in production
Strong understanding of modern AI/ML techniques including LLMs, NLP, predictive modeling, speech analytics, agent assist, and automation
Demonstrated ability to design complex AI-driven systems and manage trade-offs such as accuracy vs. speed vs. cost
Exceptional communication and documentation skills, able to translate complex concepts across technical and non-technical audiences
Experience with Product Discovery and early-phase ideation preferred
Knowledge of UCaaS and CCaaS domains, real-time communications systems, and telecom concepts preferred
Familiarity with secure model deployment, data governance, and responsible AI practices preferred
Benefits