Company Name: Synthesia

Job Details: Easy,Apply,Be,an,Early,Applicant,2,Locations,In-Office,or,Remote,Mid,level

Job Url: https://builtin.com/job/trust-operations-analyst/7807279

Job Description: Trust Operations Analyst Location: Remote (US East Coast)Team: Corporate Security - Trust OperationsAt Synthesia, we’re changing the way people communicate with video. Gone are the days of expensive cameras, studios, and actors — with our AI video platform, anyone can create professional videos in minutes. We’re used by over 60,000 businesses, from startups to the world’s biggest brands. And we’re just getting started.As our team and customer base grow, we need to make sure our security and compliance efforts scale with us. That’s where you come in.The role:We're looking for a Trust Operations Analyst to join our Corporate Security team.Your primary focus will be enabling our Sales and Customer Success teams to win and retain customer trust through expert security guidance. You'll be the go-to security subject matter expert for customer-facing teams, helping them navigate security questionnaires, customer audits, and trust conversations with confidence.Your second priority will be vendor security assessments and due diligence — evaluating third-party risks, conducting security reviews, and ensuring our supply chain meets our security standards.Beyond these core responsibilities, you'll also support our compliance efforts with frameworks like ISO 27001, ISO 42001, SOC 2 and CSA STAR, helping us maintain our certifications and stay audit-ready.This is a hands-on, customer-focused role that combines security expertise, stakeholder enablement, and risk management. You'll work closely with Sales, Customer Success, Legal, Procurement, and Engineering teams, becoming a trusted advisor on all things security and trust.You don't need to be a compliance expert, but if you have a solid background in security, love helping others succeed, and are ready to take ownership of customer and vendor trust, this role offers a great opportunity to grow quickly and have real impact in a hypergrowth AI unicorn.What you’ll be doing:Customer Enablement (Primary Focus)Act as the primary security SME for Sales and Customer Success teamsRespond to customer security questionnaires, RFPs, and RFIs with accuracy and speedSupport customer security audits and assessments, providing documentation and evidenceDevelop playbooks, FAQs, and resources to help customer-facing teams handle security conversationsJoin customer calls when needed to address security concerns and build trustTrack common customer security requirements and work with Engineering and Product to address gapsVendor Security & Due Diligence (Secondary Focus)Conduct security assessments of third-party vendors and suppliersReview vendor security documentation, certifications, and questionnairesWork with Procurement and Legal to ensure vendors meet our security standardsMaintain a vendor risk register and track ongoing vendor security postureEscalate high-risk findings and coordinate remediation effortsCompliance & Internal Trust OperationsSupport evidence collection and documentation for ISO 27001, ISO 42001, SOC 2, and other frameworksMaintain and improve internal security policies and proceduresCollaborate with cross-functional teams to keep security and compliance efforts alignedParticipate in risk assessments and track mitigation effortsExplore new certifications and frameworks as business needs evolveWe'd love to hear from you if you:Have experience in customer-facing security roles: answering security questionnaires, supporting audits, or enabling sales teamsUnderstand how to conduct vendor security assessments and third-party risk reviewsAre comfortable navigating technical concepts and explaining them clearly to non-technical stakeholdersWe seek someone with technical aptitude. You don't need to be an expert programmer, but should be comfortable writing a simple Python script when neededUnderstand and have experience as a user of various AI, LLMs, and Coding agents toolsHave a background in security, risk, compliance, or trust operationsAre confident engaging with customers and vendors, providing clear and professional support both in writing and during live meetingsUnderstand how cloud environments work — especially AWSCan work independently, prioritise effectively, and proactively troubleshoot issuesAre organised, detail-oriented and communicate clearly and respectfully across all stakeholder groupsBonus points if you:Have scaled customer security operations in a fast-growing SaaS or startup environmentHave experience managing high volumes of security questionnaires and RFIsHave conducted vendor security due diligence or managed a vendor risk programWork with and have incorporated AI into your daily workflowsHave supported or participated in customer or third-party auditsHave experience with frameworks like ISO 27001, SOC 2, or ISO 42001Have used compliance and trust automation tools like Vanta, Drata, OneTrust, or similar platformsKnow what Okta, Wiz, and Github are and how they fit into a security programThe good stuff...In addition to being a part of a great team, working in a fun and innovative environment, we offer...A competitive salary + stock options in our fast-growing Series D start-up.Paid parental leave25 days of annual leave + public holidays + paid sick leave100% Medical, Dental & Vision401k PlanA generous referral schemeFun culture with regular socialsA brand new computer + monitorLocation: New York City or Remote on the East Coast