Job Url: https://www.remoterocketship.com/company/nice/jobs/technical-training-developer-united-states Job Description: NICE Website LinkedIn All Job Openings NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction. Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions 5001 - 10000 employees Founded 1991 ☁️ SaaS 🤖 Artificial Intelligence 📡 Telecommunications Technical Training Developer May 22 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🖥 Software Engineer 🦅 H1B Visa Sponsor Cloud Apply Now Receive Emails with Similar Jobs Report problem 📋 Description • Lead end-to-end learning solutions, from needs analysis and mapping to design, development, and delivery of Train-the-Trainer programs. • Develop technical and application training solutions and materials for both instructor-led training courses and eLearning programs for customers, partners, and employees. • Collaborate closely with the product house to gain expertise in new products and versions, ensuring accurate and up-to-date content development. • Maintain high level of proficiency in NICE Workforce Management (WFM) solutions to drive course design and development based on product expertise. • Maintain and configure training systems in the lab environment to support training activities. • Work closely with product experts and SMEs to gather knowledge and requirements related to product features, updates and use cases, and translate them into effective learning content. • Serve as a global point of contact for trainers and consultants, providing product and professional knowledge support, and conducting knowledge transfer sessions to ensure team readiness. • Thrive in a fast-paced environment, managing multiple projects simultaneously, while ensuring timelines are met and quality standards are maintained. • Collaborate with peers and experts across the company, globally, to achieve business, project, and group goals. • Stay up to date with emerging trends and technologies in instructional design and technical training. • Support business requirement to curate, compile and create learning program for internal and external learners. • Upload and maintain all training content on the Learning Management System (LMS). 🎯 Requirements • Minimum 3 years of experience in training development and instructional design, specifically for software applications. • Expertise in creating instructor-led training programs and content for complex technical processes. • Experience in developing eLearning courses and video tutorials using authoring tools such as Articulate Storyline, Camtasia, or similar. • Excellent command of Microsoft Word and PowerPoint. • Excellent presentation skills. • Strong self-learning skills to keep up with new software developments and training techniques. • Excellent task and time management skills and ability to work with urgency and with minimal supervision. • Self-motivated professional and team player. • A positive "Can-Do" attitude with a passion for training and learning. • Experience with NICE Workforce Management (WFM) solution / or any WFM solution is required