Company Name: OpenLoop

Job Details: Easy,Apply,Be,an,Early,Applicant,Hiring,Remotely,in,United,States,Remote,Senior,level

Job Url: https://builtin.com/job/technical-lead/7791776

Job Description: About OpenLoopOpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.Our Company CultureWe have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.About the RoleOpenLoop is looking for a Technical Lead to join our team remotely with an async-friendly culture. This role is part of Hey Revia, the AI technology company recently acquired by OpenLoop. As we integrate Hey Revia’s AI Contact Center and AI Care Engine into OpenLoop’s national telehealth platform, this position will be foundational in shaping the technical architecture that powers care delivery at scale.In this role, you will be responsible for leading system architecture, enabling AI-driven workflows, and building the engineering foundations behind Hey Revia’s zero-retention, HIPAA-ready platform. You will serve as both a hands-on engineer and a technical leader as we scale AI capabilities across clinics, care teams, and nationwide virtual care operations. What You'll DoArchitect distributed, compliant backend systems on GCP (Cloud Run, Pub/Sub, BigQuery)Own system design decisions, including service boundaries, data schemas, and language tradeoffs (Go, Python, TypeScript)Lead integration and orchestration of AI models, including open-source LLMs, embeddings, and speech pipelinesOptimize prompts, evaluations, and agent behavior using tools like LangFuseDrive observability: event-driven ingestion, tracing, automated QA for call transcripts and EHR data (FHIR/Medplum)Act as a player-coach: contribute to core code paths while mentoring engineersCollaborate cross-functionally with Product, Design, and Clinical Ops to align technical strategyChampion reliability, compliance (HIPAA/SOC2), and scalable engineering practicesOther duties as assigned.Who You AreBachelor’s degree in Computer Science, Engineering, or equivalent experience8+ years of software engineering experience, including 2+ years as a Tech Lead or team leadExpert-level skill in at least one of Go, Python, or TypeScript/Node, with ability to review full-stack codeDeep experience building distributed systems, containerized deployments (Docker, k8s, Cloud Run), and event-driven architecturesHands-on experience with LLMs: open-source model hosting (vLLM, Ollama), embeddings, and RAG designFamiliarity with regulated domains (HIPAA, SOC 2) and/or healthcare data standards (FHIR, HL7)Strong written and verbal communication; able to turn complexity into crisp RFCs and clear directionBias toward action with comfort in fast-paced, high-ownership engineering environments Our BenefitsIn addition, for salaried positions you would also be eligible for:Medical, Dental, and Vision plansFlexible Spending/Health Savings AccountsFlexible PTO401(k) + Company MatchLife Insurance, Pet insurance, and moreSound like a good fit? We’d love to meet you.