Company Name: Coralogix

Job Details: Be,an,Early,Applicant,Hiring,Remotely,in,San,Francisco,,CA,In-Office,or,Remote,160K-200K,Annually,Senior,level

Job Url: https://builtin.com/job/technical-account-manager/7878927

Job Description: Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.About The PositionTechnical Account Managers in Coralogix are key in our effort to meet our customer’s expectations and help them utilize their observability and security data in the most efficient way possible.We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience.Our Technical Account Managers are trusted advisors and consult our customers upon their monitoring, security & observability journey. This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion.Technical Account Managers are senior-level roles and are expected to professionally and accurately solve problems, show product value and interact across different platforms and types of software, from software engineers and DevOps all the way to the C-suite.ResponsibilitiesSolve customer’s technical problems by adopting the platform, integrating new data and existing integrationsUnderstanding customers technical requirements and business goals to consistently create new artifacts and deliver valueLead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshootingKnow the Log Management / Observability markets well and be able to help customers by using the best technical practices available.Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needsEstablishing relationships and engaging with technical counterparts to drive product adoptionConduct QBRs with customers to consistently reflect delivered value and ensure customer’s needsAdvocate internally for customer needs within Coralogix and influence a product development roadmapPartner with the Sales team on renewals, upsells, cross-sells, and expansion opportunitiesBackground knowledge of DevOps / Cloud / ObservabilityIndustry knowledge and opinions on Monitoring, Observability, Log Management, SIEMHands-on experience in technical integrations and complex troubleshootingExperience in customer facing positions and excellent customer-facing skillsExcellent communication skills in English, both written and verbal.Strong presentation skills with the ability to establish credibility with executivesWilling to work in a hybrid model from our San Francisco office Hands-on Engineering/DevOps background – advantageComfortable coding in any high-level programming language (Java, Go, Python) - advantageBSc degree in Computer Science / Engineering - advantageExperience in SaaS B2B software companies - advantageCultural FitWe’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.Compensation and rewardsThe on-target earnings range for this role is $160,000 - $200,000. When determining your salary, we consider your experience, skills, education, and work location.Our total compensation package includes comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits, a 401(k) plan and match, paid sick time and paid time off.Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.