Job Url: https://www.remoterocketship.com/company/saferidehealth/jobs/staff-software-engineer-ai-united-states-remote

Job Description: 
SafeRide Health
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SafeRide Health is a company that enhances non-emergency medical transportation (NEMT) through advanced technology and a digitized network, ensuring patients access the right care at the right time. They offer a tech-first, member-centric approach enabling seamless access to transportation services, customizable platforms to fit any health plan, and real-time visibility into rides for reliability and peace of mind. 

SafeRide Health partners with a broad network of transportation providers to offer nationwide coverage and flexible services, focusing on improving access to life-sustaining care and transforming patient transport experiences. 

Healthcare transportation • Non Emergency Medical Transportation • NEMT


501 - 1000 employees

⚕️ Healthcare Insurance

🚗 Transport

Staff Software Engineer, AI
2 days ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🧑‍💻 Full-stack Engineer

AWS

Azure

Cloud

Distributed Systems

Docker

GraphQL

Java

JavaScript

Microservices

Next.js

Node.js

Python

React

SDLC

Terraform

TypeScript

Go

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📋 Description
• Lead architecture and implementation for AI-enabled capabilities (member chat/IVR, dispatch optimization, provider quality signals, fraud/waste/abuse detection, internal operator tooling), balancing reliability, cost, and speed.
• Design and evolve model-backed systems (LLMs, RAG, classification/ranking, speech/ASR) with evaluation harnesses, guardrails, and human-in-the-loop flows.
• Establish engineering best practices for AI in production: prompt/version management, feature flags, offline/online evaluation, shadow testing, red-teaming, and observability.
• Define data contracts and collaborate with data teams on feature stores, lineage, retention, and PHI/PII access controls; improve data quality through validation and monitoring.
• Build secure, scalable APIs and event-driven microservices; drive performance tuning, resiliency patterns, and capacity planning.
• Implement polished, accessible front-end experiences (React/Next.js); set performance budgets and accessibility standards.
• Instrument systems end-to-end with metrics, logs, and traces; design dashboards/alerts and run experiments (A/B and interleaving).
• Champion privacy, security, and compliance (HIPAA); partner with InfoSec/Legal on threat modeling and responsible AI safeguards.
• Mentor senior engineers, lead design reviews and RFCs, elevate SDLC practices (testing strategy, CI/CD, deploy safety), and contribute to hiring loops.
• Own operational excellence for critical services: define SLOs/SLIs, lead incident response and postmortems, and drive systemic fixes to reduce toil.

🎯 Requirements
• 10+ years of professional software engineering experience, with substantial time building and operating distributed systems and modern web applications.
• Demonstrated ownership of complex, multi-team initiatives; ability to decompose ambiguous problems and deliver incremental value quickly.
• Deep proficiency in at least two of: TypeScript/Node.js, Python, Go, or Java; strong system design and code quality skills.
• Hands-on experience shipping AI/ML-backed products (LLM APIs/SDKs, RAG, embeddings/vector databases) with rigorous evaluation and observability.
• Expertise building RESTful/GraphQL APIs, event-driven systems (queues/pub-sub/WebSockets), and microservices on a major cloud (AWS preferred).
• Strong data fundamentals (relational databases, caching, streaming) with pragmatic data modeling and quality practices.
• Operational excellence in CI/CD, containerization (Docker), infrastructure-as-code, metrics/logging/tracing, on-call leadership, and cost/performance management.
• Security mindset with authentication/authorization, secrets management, least-privilege access, and PHI/PII handling.
• Clear communication and collaboration skills; ability to influence architecture and product direction across functions.

🏖️ Benefits
• Full medical, dental, and vision insurance
• 401(k) with company match
• Flexible PTO and paid parental leave
• Home office equipment stipend