Company Name: Nuvolo

Job Details: Hiring Remotely in Massachusetts Remote 130K-140K Annually Senior level

Job Url: https://builtin.com/job/sr-technical-engineer/6371732

Job Description: Sr. Technical EngineerNuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, and the opportunity to be surrounded by passionate team members that look out for each other. As Nuvolo's Sr. Technical Engineer, you will be responsible for using your ServiceNow knowledge and programming abilities to (1) Answer product/feature questions; (2) Coach, Train, and Provide guidance to Customers, Partners, and coworkers; (3) Resolve Customer & Partner issues, and (4) Solution Design, Develop & Implement Enhancement requests.As a Sr. Technical Engineer, your role will include:Troubleshooting complex technical systems and Writing, Testing and Debugging code (50%)Communicating with Clients on daily basis (20%)Documenting Client interactions, code/configuration changes, next steps (10%)Continually learning (10%):  ServiceNow/Nuvolo products & features, andCustomers’ implementations of NuvoloMentoring & Coaching Jr Technical Engineers (10%)This role could be a fit for you if you bring:Exceptional Customer Service and Interpersonal Skills5+ years working as a ServiceNow Developer/Implementation Specialist, or5+ years working as a ServiceNow Admin/Developer5+ years relevant experience* writing and debugging code in an object-oriented language (JavaScript, Java, C#) in any full-stack web development frameworkComprehensive understanding ofChange Management (ITSM/ITIL)ServiceNow’s CMDB ArchitectureDiagnosing Performance Issues in ServiceNowServiceNow Best Practices – Scripting, Technical, etc.ServiceNow Certifications:Certified System Admin (CSA),Certified Application Developer (CAD), andCertified Implementation Specialist (CIS-x)Experience configuring bi-directional integrations, REST/SOAP methods/resourcesComprehensive Knowledge and Experience in solutioning, writing, testing, and debugging code/processes for Business/Scoped Application Development, including:SN Core Platform Implementation & SetupClient-side Scripting – Client Scripts, UI Policies and UI Policy Actions; GlideForm & GlideUser APIs,Server-side Scripting – Business Rules, Script Includes, Script Actions, Scheduled Jobs, etc; GlideRecord, GlideSystem, & GlideDateTime APIs.Table/Form/List Configuration and Customizations,Business Rules, Client Scripts, UI Policies/UI Policy Actions, UI Actions, View Rules, Style Rules, ACLs (Access Control Lists), Data Policies, NotificationsSecuring Applications against Unauthorized Users/access from other ApplicationsUsers, Roles, Groups, ACLs, Domain SeparationApplication Access settings/Web-service access settingsImporting DataData Sources, Loading Data, Transform Maps, Field Mapping/Scripting, Transforming Data, CoalescingInbound/Outbound Email & Notifications, Inbound Email Actions, Notification Email Scripts, TemplatesApplication Properties, Categories, StrategyAutomated Test Framework, Test, Variables, Suites, and SchedulingInbound/Outbound Integrations, REST/SOAP, REST API Explorer, API Request/Response and Security, CORS rulesService Portal design and configurationUI Builder design and configurationDomain SeparationFlow Designer and Graphical Workflow EditorScheduled Jobs, Events, Script ActionsDictionary Entries, Dictionary Entry Overrides, and AttributesField Reference Qualifiers, Dynamic Filter OptionsScript Includes, Extension points, Ajax ExtensionUI Pages/UI MacrosJelly Scripting for UI Pages/UI MacrosXML, HTML, CSSSN Service Request Catalogs, Request Items and Request Workflow approvalsRelevant Experience*Any combination of a technical degree, certifications, or relevant working experience.Bonus points for:Comprehensive understanding and experience configuring Performance Analytics: Data Collectors, Indicators/Sources, Breakdowns/Sources, Analytics Hub, Thresholds, Scores.Experience with Process, Technical, End-user, and Software Documentation & Technical WritingCore Competencies:Tolerates AmbiguityChampions ChangeConducts Root Cause AnalysisAbout Nuvolo:Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to connect all people, physical locations, assets, and work. Our customers span multiple industries including healthcare, life sciences, financial services, government, and more. Hundreds of brands trust Nuvolo to optimize their workplace operations.Nuvolo is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.The salary range for this position is $130,000-$140,000 base salary plus bonus. Proposed salary for the selected candidate will depend on a variety of job-related factors, including but not limited to geographic location, market requirements, experience, training, and education.