Company Name: Triple Whale

Job Details: Hiring,Remotely,in,USA,Remote,120K-165K,Senior,level

Job Url: https://builtin.com/job/solutions-architect/6657527

Job Description: What Do We Do?Triple Whale is a leader in business intelligence for e-commerce. With more than 35,000 customers in dozens of countries, our software tracks more than $55 billion of online commerce annually. Our culture, built on innovation, creativity, and speed, fosters an environment where great ideas can flourish. Headquartered in Columbus, Ohio, with additional offices in Israel, we are expanding our team to pursue an ambitious vision. Join us and be part of something big!Why Triple Whale needs youAs a Solutions Architect at Triple Whale, you’ll play a pivotal role in shaping how the most innovative ecommerce brands leverage our platform. We’re looking for a strategic problem-solver who can bridge the gap between cutting-edge technology and real-world customer needs.  You’ll be the go-to expert for architecting seamless integrations, optimizing data flows, and driving technical success across our most complex accounts. If you're passionate about solving hard problems, building scalable solutions, and making a tangible impact at a high-growth company, this is your opportunity to lead from the front.What you’ll do:Own Post-Sale Technical Implementation for Strategic CustomersLead the technical onboarding for our most complex customers, managing integration of Triple Whale’s APIs, JS pixel, and server-side data flowsCollaborate with the customer's dev teams to ensure successful and timely deployment — acting as their dedicated technical point of contactDevelop implementation plans, surface best practices, and assist with light scripting (e.g., Python, SQL, API) to support custom use casesAct as a Technical Advisor to the CS OrgServe as an embedded technical partner to our Customer Success Managers, helping unblock and guide top accounts on product adoption, tracking setup, and advanced configurationsParticipate in escalations requiring deep technical investigation — using debugging tools (e.g., Postman, DevTools, logs) to identify and resolve issuesShape Repeatable Onboarding & Solution ArchitecturePartner cross-functionally with Product and Engineering to provide feedback on gaps, blockers, and feature requests surfaced during implementationHelp design repeatable onboarding flows and reusable solution patterns to scale future complex integrationsContribute to internal documentation, tooling, and enablement that helps the CS org become more self-sufficient over timeWhat you’ll bring:Technical Expertise in Integration & Web Technologies5+ years in solutions engineering, technical implementation, or support engineering roles with direct client-facing experienceStrong hands-on experience with RESTful APIs — including implementation, authentication, testing, and custom integration design (Triple Whale API experience a plus)Proficiency in SQL for data validation, QA, and guiding customer-side analytics configurationFamiliarity with JavaScript (especially for tracking and pixel integrations), and working knowledge of modern frontend frameworks (React, Redux)Comfort working with server-side scripting (e.g., Python, Node.js) for creating example payloads, testing integrations, or guiding customer dev teamsProblem-Solving, Debugging & EnablementExperience supporting technical stakeholders post-sale — including debugging webhook flows, diagnosing JS pixel issues, and helping teams adopt APIsFluency in common integration debugging workflows using tools like Postman, cURL, browser DevTools, and server logsBasic understanding of modern cloud environments (AWS, GCP) and networking concepts (DNS, SSL/TLS, HTTP status codes)Ability to simplify complex technical topics for non-technical audiences, while also going deep with developers when neededCustomer & Cross-Functional CollaborationProven success partnering with Customer Success Managers to deliver technical onboarding and unblock top-tier customersFamiliarity with the ecommerce ecosystem (Shopify, attribution, LTV/ROAS concepts, etc.) and how data flows through marketing and analytics platformsExperience gathering feedback from customer deployments to influence product direction and tooling improvementsAbility to context-switch across multiple active accounts and prioritize implementation milestones with minimal oversightNice to have:Experience working with cloud function environments (e.g., AWS Lambda, Google Cloud Functions, DWH/DataLake) to prototype or test lightweight backend workflowsFamiliarity with ecommerce data strategy, including attribution modeling, LTV/ROAS reporting, and data stitching across marketing platformsExposure to advanced tracking setups (e.g., server-side tag management, reverse proxies, or hybrid client/server instrumentation)Ability to enable or mentor non-technical stakeholders (e.g., CS teams, customer marketers) on technical solutions and integration workflowsExperience handling technical escalations for high-value customers — including root cause analysis and working cross-functionally with Product/EngineeringComfortable contributing to internal tools, documentation, or repeatable templates that help scale implementation across accountsOur ValuesWe Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.PerksGreatest Team: A world-class team of the brightest and most talented out there! Work with fun, hardworking, kind, nice people who are passionate about what they doCompensation: Competitive salary, benefits, and equityFamily Focus: Parental leave and flexibility for familiesTime Off: Generous PTO. We want you to relax when you need to relax!Healthcare: Excellent medical, dental, and vision coverage401K: 3% matchingTriple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Join Us in Making WavesIf you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.The base compensation range for this role is $120,000-$165,000.00.  The final offer will take into account a range of factors including level of experience, geographic location, and skill alignment with the responsibilities of the role and the current needs of the team and company. Our goal is to ensure fair and competitive compensation that reflects both market benchmarks and individual qualifications.