Company Name: Cresta

Job Details: Salary,not,provided+,EquityKubernetesSQLAWSGCPAzureREST,APIDockerJunior,and,Mid,levelTorontoRemote,from,US,,Canada

Job Url: https://app.welcometothejungle.com/jobs/5Yc_LE9q?theme=take-another-look

Job Description: RoleWho you areBachelor’s degree in Computer Science or a related field2+ years of experience in backend system architecture, cloud services, or related technology fieldsKnowledge in designing and maintaining clear and robust APIs with a strong understanding of protocols including gRPC, RESTExperience in high-performance database schema design and query optimization, including knowledge of SQL and NoSQL databasesExperience in containerized application deployment using Kubernetes and Docker in microservices architecturesExperience with cloud environments such as AWS, Azure, or Google Cloud, with a strong understanding of cloud security and compliance standardsBonus: experience working with Virtual Agent or AI Agent systemsWhat the job involvesAt Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customersWe are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliableThis role will involve hands-on work on cutting-edge projects, requiring innovative and passionate software engineers who can bring research into practical, scalable applicationsAs a Software Engineer, your goal will be to ensure that our AI Agents are backed by the most reliable and scalable server solutionsThis includes designing and maintaining the server architecture that handles real-world, high-volume interactions and ensures high availability and performanceWhile we’re focused on server optimization and data management rather than pure research, you’ll be working with some of the most advanced technologies in the cloud and server spaceThis is a unique opportunity to shape the future of AI at Cresta by solving complex problems and bringing breakthrough AI advancements into production environmentsDesign, develop, and maintain scalable and robust backend architectures for Cresta’s AI Agent solutions and proprietary modelsCollaborate with cross-functional teams including frontend engineers, machine learning engineers to ensure seamless integration of AI Agents into Cresta’s customer solutionsLead initiatives to enhance system scalability and reliability in production environments, focusing on backend services that support AI functionalitiesDrive efforts to optimize server response times, process large volumes of data efficiently, and maintain high system availabilityInnovate and implement security measures, cost-reduction strategies, and performance improvements in backend systems supporting AI AgentsShare this jobReport a problem with this jobHide companyView 37 more jobs at CrestaInsightsTop investors129% employee growth in 12 monthsGlassdoor (4.4)CompanyCompany benefitsWork with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletesWeekly lunch & learnMentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of usFunding (last 2 of 4 rounds)Nov 2024$125mSERIES DMar 2022$80mSERIES CTotal funding: $276mOur takeCresta is an innovative customer service platform, which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees, and analyses why they outperform their colleagues, before providing personalized guidance to other members of staff.This unique approach makes it possible to share best practices rapidly, and both improve and consistently implement customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition to this, the machine learning aspect of Cresta enables companies to continually optimize their performance.Considering that over a trillion dollars is spent by businesses globally on customer service calls every year, Cresta has been afforded a massive opportunity if it can continue to improve this side of business for its clients. The company has already been recognized as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.StephCompany Specialist at Welcome to the Jungle