Job Url: https://www.remoterocketship.com/company/kustomer/jobs/software-engineer-product-engineering-united-states-remote

Job Description: 
Kustomer
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Kustomer is a customer service platform that combines CRM, ticketing, and artificial intelligence to deliver a comprehensive solution for efficient and personalized customer experience management. The platform offers self-service options for customers, empowering them with instant solutions, and provides tools for agents to deliver exceptional service. 

Kustomer harnesses the power of AI to automate and optimize customer queries and interactions across multiple channels, ensuring secure and seamless experiences for both customers and service agents. The company's AI-driven approach enhances customer satisfaction and operational efficiency. 

customer experience • customer service • CRM • CX • SaaS


201 - 500 employees


Founded 2015

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $60M Venture Round on 2023-05

Software Engineer - Product Engineering
June 20

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

AWS

Cloud

Docker

EC2

Firebase

Google Cloud Platform

JavaScript

Jest

Kubernetes

Mocha

MongoDB

Node.js

NoSQL

Python

React

Rust

Selenium

Go

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📋 Description
• About Kustomer
• Kustomer is the industry leading conversational CRM platform perfecting every customer experience.
• Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel.
• We're looking for a Full Stack Engineer to join our Product Engineering team and help build the core experiences that define how users interact with Kustomer.
• This is a hands-on role focused on delivering real impact through high-quality, user-facing features.
• You will work across the stack, shipping new capabilities, improving performance, and contributing to the evolution of our architecture using technologies like Node.js, React, Golang, and AWS.
• AI plays an important role in how we build. You should be comfortable using AI tools to accelerate development, validate your work, and improve overall code quality.

🎯 Requirements
• 7+ years of software development experience
• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience)
• Strong proficiency in one of the modern server-side languages such as JavaScript, Go, Python, or Rust
• Strong understanding of software engineering principles, design patterns, and best practices for building scalable and maintainable code
• Experience in building web applications using React.js
• Experience with RESTful API development, integrating with external services and databases.
• Familiarity with cloud platforms such as AWS or GCP, and experience with cloud services like AWS Lambda or Firebase
• Familiarity with version control systems, such as Git, and collaborative development workflows
• Ability to diagnose and debug complex issues, optimize application performance, and identify areas for improvement
• Experience using AI tools to support software development tasks such as code generation, debugging, testing, or documentation
• Familiarity with integrating AI or ML-powered capabilities into web applications, even at a prototype or feature level

🏖️ Benefits
• Kustomer offers an array of benefits including competitive salaries and stock options.
• In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy;
• In the UK we also offer pension, supplemental health insurance and other perks.