Company Name: Crossfuze

Job Details: Be,an,Early,Applicant,Hiring,Remotely,in,United,States,Remote,160K-180K,Annually,Senior,level

Job Url: https://builtin.com/job/servicenow-development-team-lead-csm/7872301

Job Description: Our ServiceNow Development Team Lead builds and leads a strong technical team, works with customers to understand their needs, designs effective ServiceNow solutions, and oversees implementation with their team.For this Development Team Lead position, we are looking for candidates with specific Customer Service Management (CSM) ServiceNow experience. This position is fully remote and candidates must be located in the United States. Lead the team using Agile Scrum methodology, including facilitating daily standups, sprint planning sessions, and sprint retrospectivesBuild and maintain a strong team spanning multiple geographies and time zonesRecognize obstacles impacting team efficiency, monitor performance KPIs, and collaborate with stakeholders to resolve issues or escalate when necessaryProvide mentorship and development guidance to junior team members and less experienced consultantsFor Extend type projects, collaborate directly with clients to deliver continuous value through regular cadence meetings, joint backlog grooming, and story developmentReview user stories for technical validity and provide design guidance before development begins.Coordinate and distribute work assignments effectively across team membersPerform code reviews, ensuring all developed functionality meets functional and technical standards and follows best practicesPerform hands-on ServiceNow development, including system configuration, integrations, and custom application coding when requiredEnsure all developed work goes through a formal QA process including peer review, test scripts, and test results related to each storyConduct sprint reviews and solution demonstrations for clientsOversee the creation and maintenance of technical documentation, ensuring the team adheres to quality standardsManage the release process, including preparing update sets, documenting detailed release steps, and guiding the team to ensure smooth promotion to productionOversee defects management, including root cause analysis, coordinating defect fixes, and implementing continuous quality improvementsAdvise clients on platform health best practices, including assistance with upgrades, patching, and release managementAnalyze problems and recommend remediation solutionsConduct technical training and knowledge transfer sessionsContinuously enhance ServiceNow skills by staying current on new releases and featuresBuild ServiceNow expertise by obtaining new micro and main line certifications as required by CrossfuzeMaintain 75% billable utilization target Perform other duties as assigned and requestedRequirementsExcellent communication skills and strong commitment to quality service Ability to work both independently and collaboratively within a team Ability to work remotely and manage remote resources effectively Ability to collaborate effectively with team members of diverse backgrounds, communication styles, and technical expertise levels Ability to understand and implement complex end-user requirements Ability to effectively organize work across multiple initiatives4+ years of experience implementing, configuring, and developing ServiceNow modules and applicationsBachelor’s degree in computer science or similar technical degree (or equivalent job experience)Minimum of 3 years of experience with common web technologies and networking (e.g. XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP, Integration Technologies, etc.)Strong understanding of ITIL methodologiesGeneral knowledge of IT infrastructure, systems design and CSDMWorking experience with IT Service Management and CMDB processes Certifications:ServiceNow Certified System Administrator (CSA)ServiceNow Implementation Specialist certification in two or more application areasServiceNow CAD certification is desired and required within three months of employmentBenefitsThe quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages, so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!Flexible remote work options Additional PTO day for mental health Competitive paid time off Half-day FridaysYour time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefitsPaid maternity and paternity leave for biological birth and adoptionNewborn, adoption and fertility assistance Competitive training & development programs Healthcare Plan 401(k) with employer match 10 days toward bereavement leave Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choiceAnnual Compensation RangeThe anticipated compensation range for this position is $160,000-180,000 USD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factorsEqual Employment OpportunityOur organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.