Job Url: https://www.remoterocketship.com/company/l3harris-2/jobs/service-now-hrsd-citizen-developer-united-states Job Description: L3Harris Technologies Website LinkedIn All Job Openings L3Harris Technologies is a global leader in aerospace and defense technologies. The company specializes in providing advanced communication, electronic systems, and software solutions for a wide range of applications in defense and civil markets. With a strong commitment to innovation, L3Harris supports military forces, government agencies, and commercial enterprises to enhance their operational capabilities. 10,000+ employees πŸš€ Aerospace 🏒 Enterprise Service Now - HRSD Citizen Developer Yesterday 🐊 Florida – Remote πŸ’΅ $82.5k - $153k / year ⏰ Full Time 🟑 Mid-level 🟠 Senior πŸ–₯ Software Engineer ServiceNow Apply Now Receive Emails with Similar Jobs Report problem πŸ“‹ Description β€’ We are seeing a proactive and skilled HRSD Citizen Developer to enhance our Service Now HRSD (Human Resource Service Delivery) platform β€’ This role will partner closely with the ServiceNow platform owner and our managed service provider to drive strategic initiatives, support day-to-day operations, oversee reporting and upload governance standards β€’ Key responsibilities include developing low-code/no code solutions, managing third-party developer changes, gathering requirements from HR stakeholders and prioritizing platform enhancements to improve HR service delivery and user experience β€’ Essential Functions: Build and configure custom applications, forms, portals and dashboards within the Service Now HRSD platform β€’ Automate HR processes using Flow Designer, Workflow Editor and Business Rules to streamline service delivery β€’ Oversee development and maintenance of HR Service Catalog and Knowledge Base β€’ Collaborate with HR stakeholders to understand business requirements and process improvement opportunities β€’ Translate business needs into technical specifications and user stories β€’ Conduct workshops and discovery sessions to capture requirements and design effective solutions β€’ Collaborate with third-party development partners to align project priorities and ensure timely delivery of enhancements β€’ Communicate business requirements and project milestones clearly to development partners β€’ Facilitate regular check-ins with vendors to track deliverables, monitor progress, and maintain alignment with business needs β€’ Facilitate user acceptance testing (UAT), regression testing and system integration testing for new configuration and updates with key stakeholders β€’ Maintain a backlog of enhancement requests and partner with HR Leaders to prioritize them based on business impact and strategic goals β€’ Work with HR leaders to align platform enhancements with key HR initiatives and timelines β€’ Communicate platform updates and new features to stakeholders effectively β€’ Provide frontline support for HRSD platform users, troubleshooting issues and answering inquiries β€’ Conduct training sessions and create documentation to promote best practices β€’ Ensure data integrity within HRSD by conducting regular audits and validations β€’ Build and maintain reports and dashboards to provide insights into HR service metrics 🎯 Requirements β€’ 3+ years of experience working with Service Now HRSD β€’ Completion of ServiceNow Citizen Developer Core Skills Micro-Cerficiation Suite or equivalent low-code development certification required; CIS-HR Certification strongly preferred β€’ Bachelor’s Degree in Information Systems, Computer Science, Business, or related field preferred and minimum 6 years of prior relevant experience β€’ Graduate Degree and a minimum of 4 years of prior related experience β€’ In lieu of a degree, minimum of 10 years of prior related experience β€’ Knowledge of HR processes and best practices for HR service delivery β€’ Hands on experience working with low-code/no code development tools in Service Now β€’ Solid understanding of ServiceNow platform architecture, including how it integrates with other enterprise systems including PeopleSoft HCM, SAP SuccessFactors β€’ Knowledge of roles and permissions model within Service Now with clear differentiation between developer users and general/business users β€’ Strong analytical and problem-solving skills with attention to detail β€’ Excellent communication skills with the ability to collaborate across teams πŸ–οΈ Benefits β€’ health and disability insurance β€’ 401(k) match β€’ flexible spending accounts β€’ EAP β€’ education assistance β€’ parental leave β€’ paid time off β€’ company-paid holidays