Job Url: https://www.remoterocketship.com/company/poly-ai-2/jobs/senior-software-engineer-team-lead-united-states-remote

Job Description: 
PolyAI
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PolyAI is a company that specializes in transforming customer service through advanced voice assistant technology. With a focus on empowering enterprises, PolyAI designs, integrates, and deploys customized voice solutions that enhance customer experience by resolving issues efficiently and at scale. 

Trusted across various high-demand industries, PolyAI delivers measurable value by improving customer satisfaction, reducing operational costs, and increasing engagement through real-time insights and seamless integration into existing tech stacks. 

Digital Transformation • Artificial Intelligence • Machine Learning • Customer experience • Voice Assistants


201 - 500 employees

🤝 B2B

🤖 Artificial Intelligence

Senior Software Engineer  Team Lead
3 hours ago

🗽 New York – Remote


💵 $150k - $200k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

Maven

Python

Go

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📋 Description
• Take a lead role in developing real-world systems for customers that take thousands of calls every single day
• Work closely with Project Managers, Software Engineers and Dialogue Designers to build out and maintain highly specialised software
• Manage projects to ensure the proposed plan abides by the timeline, team capacity, budget, and scope
• Provide technical expertise, project management, and people management
• Lead, mentor, and develop a high-performing engineering team focused on delivering voice AI solutions
• Foster a culture of collaboration, innovation, and continuous improvement within the engineering department
• Set clear objectives, monitor performance, and provide constructive feedback to drive professional growth
• Encourage technical excellence by promoting best practices, knowledge sharing, and cutting-edge AI methodologies
• Establish and maintain engineering processes and standards to ensure consistent, high-quality results across all projects
• Provide hands-on technical leadership, guiding engineers through complex AI challenges, from model development to system integration

🎯 Requirements
• BS degree in Engineering / Science or a related technical field involving coding, or equivalent industry experience
• Experience with agile project management, such as scrum, kanban, post-mortems etc.
• 2+ years software engineering manager experience
• Experience with algorithms, data structures, complexity analysis, and software design
• Experience with one or more programming languages such as Python or Go
• Working proficiency in verbal and written English
• Exceptional communication and interpersonal skills
• 2+ years of experience as an Engineering Manager (preferred)
• Knowledge of REST APIs and associated technologies such as OAuth2.0
• Willing to get hands-on solving problems to help the team and project move forward
• A proactive collaborator with experience in interacting with different teams of varying complexity
• Experience / Knowledge of deploying AI products or solutions at scale
• Knowledge of telephony protocols such as SIP, or knowledge of associated networking protocols like TLS
• Understanding of the software deployment cycle, including local deployments, testing, code reviews etc.
• Experience with Go programming language
• Right to work/permission to work in the United States

🏖️ Benefits
• Participation in the company’s employee share options plan
• Equity in the business
• 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
• Life Insurance
• STD and LTD
• The opportunity to contribute to the company's 401k plan
• Flexible PTO policy + 11 designated company holidays
• Annual learning and development allowance
• One-off WFH allowance when you join (e.g., noise-cancelling headphones or a comfortable desk chair)
• Enhanced parental leave
• Company-funded fertility and family-forming programmes
• Menopause care programme with Maven