Company Name: Blumira

Job Details: Hiring,Remotely,in,United,States,Remote,90K-120K,Senior,level

Job Url: https://builtin.com/job/senior-security-operations-analyst-pacific-time/7122222

Job Description: About Blumira and Our CultureBy making detection and response rapid, simple, and affordable, we can help organizations of all sizes - especially small and medium-sized businesses - which have been neglected, priced-out, or, simply—failed—by existing solutions. In helping them, we help their customers, and, overall, make the Internet a safer place. We have a platform, a vision, and a team that can turn the tide. To realize our vision, we're looking for inquisitive and driven teammates. Become part of a friendly and supportive team that embraces who you are and offers you the opportunity to help build and scale the tech security scene and to learn and grow with experienced SaaS security leaders. You will have the ability to make a big impact in Blumira’s Customer Experience (CX) organization and take Blumira to the next level!About the OpportunityThis is a multi-functional role for someone who’s passionate about helping others to protect their organization’s security to the fullest extent possible. Security Operations Analysts work closely with our customers to make sure they know their security is in good hands with Blumira, through performing Security Information and Event Management (SIEM) duties, security analysis, and technical support.Key ResponsibilitiesDeliver exceptional support experiences for our customers through advanced security expertise and thoughtful, empathetic communicationServe as a technical leader and mentor, helping guide other team members through positive influence and knowledge sharingWork closely with our customers to provide expert-level advisory services on complex security questions and product issuesLead troubleshooting efforts with customers and perform advanced log analysis to provide comprehensive context around security incidentsBe on-call for rare critical security incidents and help lead response effortsActively contribute to incident responses and help propose technical solutionsShare your deep technical expertise across all levels of the Security Operations team, our customers, and colleagues throughout the organizationWork closely with the Incident Detection Engineering team to triage critical and high priority security incidentsProvide leadership and mentorship during security eventsDrive Security Operations team efficiency through process creation, optimization, and innovative feature ideasWork on special projects and initiatives to expand team skillsets and capabilitiesRegularly contribute to team content creation including how-to articles, documentation, and blogsServe as a sought-after resource among team members for complex technical challengesActively advocate for customers throughout the organizationRequired Key Skills and QualificationsSuccessful candidates will have:5+ years of experience working in cybersecurity roles with progressive responsibilityDemonstrated advanced expertise in cybersecurity with steadfast curiosity for learning new attack vectors, threats, and security frameworksStrong proficiency in Windows endpoint security and vulnerability managementComprehensive knowledge of industry-adopted frameworks and methodologies (MITRE ATT&CK, CIS, NIST, ISO, PCI-DSS, etc.)Extensive experience with SIEM platforms and SOC operationsStrong grasp of SQL with ability to write complex queriesExcellent written and verbal communication skills with ability to communicate effectively across all departmentsExperience with Zendesk or similar support ticketing softwareDeep understanding of how nearly all aspects of security applications workAbility to handle customer-reported issues with minimal guidance from peersAbility to work at a fast pace while maintaining high quality, analyzing complex information and responding to customers in a timely mannerStrong big-picture thinking, understanding how every customer interaction impacts their broader experienceAbility to work independently and lead initiatives with minimal directionLeadership qualities including mentoring capabilities and positive team influenceQuality of character, including a strong desire and eagerness to help others and advocate for customersProficiency with productivity tools (Google Workspace, Zoom, Slack) and ability to master specialized software platformsConsistently meets or exceeds KPIs and responds to tickets well above SLA guaranteesUnderstanding of team processes and ability to help others follow them accuratelyPreferred Qualifications:Experience with Regex, GCP, AWS, and/or KibanaMastery of BigQuery and/or advanced analytics platformsEducation in IT/Computer Science or CybersecurityIndustry certifications (CISSP, GCIH, GCFA, or similar advanced certifications preferred)Experience with process improvement and team leadershipTrack record of contributing to technical content and knowledge sharingCore Competencies:Strong understanding of company and departmental objectives (OKRs)Excellent collaboration skills with Engineering and Customer Experience departmentsAbility to engage in thoughtful QA processes and provide constructive feedbackDemonstrates company core values consistentlyMaintains awareness of team structure and contribution to organizational goalsLocation:Must currently reside in the US Pacific Time ZonePerks and Benefits: Competitive compensation and stock equity planUnlimited PTOA flexible work environment that supports working from homeComprehensive benefits package that includes medical, dental, vision, and life insurance, as well as a company sponsored pre-tax retirement savings programSalary: $90,000 - $120,000Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.This position requires prolonged periods of sitting at a desk and working on a computer.This position may require occasional travel. The frequency and duration of travel will vary depending on business needs.Blumira is an inclusive employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.