Company Name: Service Express

Job Details: Be an Early Applicant Hiring Remotely in USA Remote 55-68 Senior level

Job Url: https://builtin.com/job/senior-network-engineer/6349413

Job Description: This position is Remote and can be located anywhere in the United States.  You will be working Monday-Friday from 10am-7pm ET, with a rotating on-call schedule through a 6-person team (each engineer taking one week at a time). Are you resourceful when faced with something unfamiliar? Do you work well under pressure and enjoy solving technical puzzles? Are you customer-oriented and committed to solving issues thoroughly? Do you collaborate effectively and help teammates level up? Are you comfortable with ambiguity and learn fast?At Service Express, we’re passionate about creating technology solutions that keep our customers’ businesses moving forward. As we continue to grow, we’re looking for a Senior Network Services Engineer who is excited to tackle unique challenges, collaborate with an expert team, and continuously expand their technical knowledge.You’ll work alongside a tight-knit team of skilled engineers, providing advanced technical support, troubleshooting complex network issues, and delivering outstanding service to thousands of customers – each with their own unique setup.What You’ll Be Doing:As a level 3 support engineer, you’ll serve as a key escalation point for challenging tickets passed from Level 2 and troubleshoot high-level issues that impact our customer’s networks. You’ll also:Provide expert remote support for Cisco and Juniper-based environmentsCollaborate with cross-functional teams to solve complex customer issuesContribute to product support evaluations and assist in professional service projectsProactively learn and adapt as new platforms, tools, and challenges ariseShare knowledge and support team learning effortsWhat You Bring to the Table:We’re looking for someone who is both technically sharp and a collaborative problem solver:3-5 years of experience working with enterprise networking gearProven expertise with Cisco (Nexus, Catalyst, Meraki, ASA) and Juniper (EX, QFX, MX)Certifications required: Cisco CCNP/CCIE (R&S), CCNP Security/Wireless, and Juniper JNCIP-ENTStrong understanding of TCP/IP, BGP, OSPF, IPsec, SSL VPN, and related technologiesExpertise configuring and troubleshooting VLAN, VTP, RTSP, Ether Channel, Inter-VLAN routing, HSRP, VRRP, Port Security, 802.1x, ACL, Policy-MapHands-on experience troubleshooting Layer 2/3 network issuesFamiliarity with tools like Wireshark and other packet analyzersA growth mindset and desire to continuously upskillExcellent communication and documentation skillsWhat We Offer You:Opportunities for personal growth and career advancementPaid volunteer hours and a day off for your birthdayComprehensive health insurance options starting on your first day50% reimbursement for your health club membership401(k) company match to help you plan for the future$55-$67.50/hour based on experience#LI-REMOTEService Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.We process your information in accordance with our Privacy Policy. For European residents, click here to review our fair processing notice.