Job Url: https://www.glassdoor.com/Job/united-states-python-jobs-SRCH_IL.0,13_IN1_KO14,20.htm?fromAge=3&remoteWorkType=1 Job Description: Madcap Software 3.7 Senior Information Technology Specialist Apply on employer site United States · $34.00 - $43.00 Per Hour (Employer provided) Apply on employer site Your qualifications for this job Do you have any of these qualifications? PowerShell Intune ITIL SaaS Show more Job Location(s): Remote Position Summary We are looking for a Senior IT Specialist to hold a crucial position at Madcap Software, Inc. The person in this role will assist with Information Technology operations such as managing Microsoft Entra and InTune operations, responding to tickets, compliance-related tasks, security event handling, and a wide breadth of projects. In this position, you will be working and collaborating with other IT professionals, software engineers, and even non-technical team members on a wide-ranging variety of projects. This position report to the Director, Information Technology. Duties and Responsibilities Assist in managing InTune/MDM Platform Management (Mac, Windows and Mobile Devices), App Deployment, Cyber Security event handling, SSO integrations, Entra/AD, Microsoft Defender, Conditional Access, SaaS License management. Provide support for internal teams, ensuring tickets are closed or escalated promptly according to set standards. Troubleshoot remote staff issues as needed (Workstations, VPN, Third Party SaaS Apps). Assist in managing user Onboarding, Offboarding and Access Rights management. Assist in managing Azure, AWS, Cloud PC’s and other infrastructure. Support SOC II Type 2 compliance and ensure procedures are followed. Collaborate with R&D and Technical Support departments on various projects. Assist with uptime monitoring and outage response handling (PRTG, DataDog, Grafana) Collaborate with third-party MSSP on security remediation events. Clearly document technical specifications and end user instructions for IT managed systems. Assist in training staff members according to set standards. Other duties and responsibilities as assigned. Desired Skills and Experience 5+ years of experience in similar role and/or experience Ability to be proactive, enthusiastic, hardworking, and friendly in a fast-paced environment, with minimal supervision Handle a high volume of requests and projects Excellent verbal and written communication skills Having excellent problem-solving skills. Being oriented towards finding solutions to problems is key Experience with ITIL Processes or SOC 2 A working knowledge of the current Microsoft Windows, SSO, SaaS and Linux (preferred) Experience with PowerShell and Python a plus Excellent organizational skills with the ability to prioritize and manage multiple tasks Ability to focus on detailed work for extended periods of time Professional work ethics, and integrity Benefits/Perks Work from home Competitive Salary & Annual bonus 100% Employer Paid Medical, Dental and Vision Insurance for Employee Only Coverage Employer Match for 401(k) plan Employer paid short & long term disability and life insurance Flexible PTO Policy + 12 Company paid holidays a year Salary Range: $34 - $43 per hour + annual bonus In addition to our commitment to equal pay for equal work, MadCap is also committed to equal opportunity regardless of race, color, age, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, sexual orientation, marital status, citizenship, national origin, disability, or veteran status. Show less Base pay range The minimum salary is $34.00 and the max salary is $43.00. $34.00 – $43.00/hr (Employer provided) $38.50 /hr Median United States If an employer includes a salary or salary range on their job, we display it as "Employer Provided". If a job has no salary data, Glassdoor displays a "Glassdoor Estimate" if available. To learn more about "Glassdoor Estimates," see our FAQ page. Related community posts See what other Senior Information Technology Specialist are saying Interview Tips 532K members Salary Negotiations 557K members Explore more Bowls Want your application to stand out? Starting conversations can lead to better insights than asking for referrals. Ask for advice Company overview Size Unknown Founded 2005 Type Company - Private Industry Computer Hardware Development Sector Information Technology Revenue Unknown / Non-Applicable Madcap Software ratings 3.7 59 % Recommend to a friend 64 % Approve of CEO Anthony Olivier 31 Ratings Career Opportunities 3.0 Comp & Benefits 3.5 Culture & Values 3.8 Senior Management 3.4 Work/Life Balance 4.0 Madcap Software reviews by it specialist Pros "Decent pay" (in 6 reviews) "The people are great, the atmosphere is relaxed." (in 4 reviews) "The benefits are decent." (in 4 reviews) "no micro management" (in 1 review) "Work from home and flexible time off!!" (in 1 review) Cons "Low pay" (in 6 reviews) Madcap Software benefits 3.4 3 Ratings Employee benefit reviews Most commented Health Insurance(3 comments) "Currently offers good plan options" Dec 21, 2022 Current Technical Support in San Diego, CA, California Covered medical insurance. Great affordable dental and visual plans. Feb 24, 2025 Current QA Engineer in San Diego, CA, California Average health benefits, premiums on a steep curve Sep 19, 2022 Current Outbound Sales Representative in San Diego, CA, California Currently does not offer 401K match