Job Url: https://www.remoterocketship.com/company/contentconspiracy/jobs/senior-cloud-engineer-united-states-remote Job Description: Content Conspiracy Website LinkedIn All Job Openings Content Conspiracy is a creative copywriting and design agency. The company specializes in producing a wide range of content and design services that help brands stand out and make their voices heard. Their offerings include copywriting and editing for various purposes such as annual reports, brand stories, and web copy, along with creative content and design services like logo and identity design, infographics, and web design. Content Conspiracy also provides training and learning design services through customized workshops and business communication training. The company, agile and remote, operates in Bengaluru, Mumbai, and Boston, catering to a wide variety of clients worldwide. Writing β€’ Editing β€’ Copywriting β€’ Creative Communication β€’ Content Strategy 2 - 10 employees 🀝 B2B πŸ“± Media Senior Cloud Engineer 4 days ago πŸ‡ΊπŸ‡Έ United States – Remote πŸ’΅ $85.5k - $95.5k / year ⏰ Full Time 🟠 Senior ☁️ Cloud Engineer AWS Cloud Cyber Security ElasticSearch Kubernetes Apply Now Receive Emails with Similar Jobs Report problem πŸ“‹ Description β€’ Manage and complete support cases and service requests for customers β€’ Monitor and Administer PingFederate, PingAccess, and PingDirectory in a devops environment β€’ Provide communication with and between customers and other supporting teams across the organization β€’ Update processes, documentation, and knowledge base as changes are made or discovered β€’ Assist in coordinating and diagnosing issues in customer environments β€’ Initiate and participate in incidents and root cause analyses as a product SME 🎯 Requirements β€’ Advanced Certification or minimum 2 years experience supporting at least 2 of the following: β€’ PingFederate β€’ PingDirectory β€’ PingAccess β€’ Identity Manager β€’ Data analysis and correlation - Utilizing data analytics to correlate disparate data points and logs to draw conclusions about the source of a problem β€’ Complex System Analysis - Understanding and diagnosing issues within highly complex and integrated systems. β€’ Root Cause Analysis - Digging deeper into problems to understand the underlying causes, not just the symptoms. β€’ Excellent understanding of IAM Security best practices β€’ Proficient understanding of change management πŸ–οΈ Benefits β€’ Generous PTO & Holiday Schedule β€’ Parental Leave β€’ Progressive Healthcare Options β€’ Retirement Programs β€’ Opportunity for Education Reimbursement β€’ Commuter Offset (Specific locations)