Job Url: https://www.remoterocketship.com/company/atriumcampus/jobs/php-support-engineer-united-states

Job Description: 
Atrium Campus
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Atrium Campus is a mobile-first platform designed to enhance the student experience through innovative campus card services. Their solutions include mobile credentials, account management, automated meal plans, and a point of sale system that simplify and elevate campus operations. 

Atrium Campus focuses on offering a non-proprietary system that allows institutions to integrate a variety of best-of-breed services while providing 24/7 personal support to its users, making it an ideal choice for modern educational environments. 


11 - 50 employees

📚 Education

☁️ SaaS

⚡ Productivity

PHP Support Engineer
April 23

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔙 Backend Engineer

Angular

Bootstrap

Cloud

JavaScript

jQuery

Linux

MySQL

Node.js

PHP

Python

SOAP

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📋 Description
• This is a remote position.
• PHP Support Engineer
• Do you have a passion to belong to an organization where your contributions go a long way?
• Do you want to belong to an intimate but growing team passionate about innovation, collaboration, and exceptional client service?
• At Atrium, we are constantly striving to grow and learn to better support our clients.
• If you have a growth mindset, are a self-starter, and thrive in a dynamic environment, you are probably a great fit for our team!
• Overview
• We are seeking a dedicated and enthusiastic Support Engineer to join our dynamic team.
• As a Support Engineer, you will provide technical assistance to customer care and development teams, troubleshoot and resolve issues, and ensure the smooth operation of PHP and MySQL applications.
• This is an excellent opportunity to grow your skills and work with a collaborative and innovative group.
• Live by and champion our values: #clientjoy, #teamspirit, #enthusiasm, #initiative, #gratitude.
• Investigate, troubleshoot, and resolve bug reports and technical issues clients and internal teams report.
• Work closely with the support and implementation teams to analyze, replicate, and resolve customer-reported issues.
• Document solutions and contribute to an internal knowledge base to improve support efficiency.
• Collaborate with developers to escalate and resolve complex issues requiring code changes.
• Work with our support and implementation teams to resolve complex problems.

🎯 Requirements
• Strong analytical and problem-solving skills
• Ability to work autonomously in a fast-paced environment and efficiently under pressure.
• Ability to communicate complex technical issues to technical and non-technical audiences.
• Enthusiasm for interacting and collaborating cross-functionally in your search for solutions to our clients' needs.
• Attention to detail and a methodical approach to troubleshooting and debugging.
• Ability to prioritize and manage multiple incoming support tickets while maintaining quality resolution.
• 3 years of experience working with PHP applications, including debugging and resolving issues within CodeIgniter or other PHP frameworks.
• 3 years of experience in web technologies/standards such as HTML5, CSS3/LESS, Responsive Design, Bootstrap, JavaScript/jQuery/AngularJS, Ajax etc.
• Strong understanding of database-driven dynamic web application
• Advanced knowledge of Object Oriented Programming
• Advanced knowledge of relational database
• Familiarity with MVC (Model-View-Controller) design
• Experience with Web Services based on SOAP or REST
• Working understanding of Linux-based platforms
• Working knowledge of GIT-based code repository
• Experience debugging and troubleshooting PHP applications, especially within a product environment.
• Familiarity with logging, monitoring, and debugging tools.
• Experience with ticketing systems such as Jira, Zendesk, Zoho, or similar, with a history of detailed and timely updates to tickets/cases.
• Nice to have Coding for cross-browser compatibility and security
• Working knowledge of Python
• Familiarity with Accessibility standards (WCAG)

🏖️ Benefits
• The ability to learn and expand your career at a fast-growing and continuously evolving company.
• Your contributions will be visible and have a high impact.
• We invest in our employees through career development & opportunities, virtual social events, and competitive benefits.
• Enjoy the benefits of working remotely full-time, with the opportunity to connect in person with our Dallas-Fort Worth team occasionally.

Apply Now