Job Url: https://www.remoterocketship.com/company/paytronix/jobs/operations-lead-engineer-united-states Job Description: Paytronix Website LinkedIn All Job Openings Paytronix is a comprehensive customer experience platform that combines online ordering, loyalty programs, omnichannel messaging, AI insights, and payments into a single solution. This platform is designed to enhance digital marketing funnels by offering personalized, frictionless customer experiences at scale. The company's services include advanced loyalty campaigns, online ordering customization, CRM solutions, and fast payment processing. Paytronix's platform also leverages data and artificial intelligence to provide in-depth customer insights and powerful marketing automation, primarily serving the restaurant and convenience store industries. Loyalty Programs • Gift Card Programs • Employee Dining Programs • Mobile Apps • CRM 51 - 200 employees Founded 2001 ☁️ SaaS 🤖 Artificial Intelligence 🤝 B2B 💰 $10M Private Equity Round on 2020-04 Operations Lead Engineer 7 hours ago ⛰️ Colorado – Remote 🍂 Massachusetts – Remote 💵 $110k - $140k / year ⏰ Full Time 🟠 Senior 🧑‍💻 Full-stack Engineer 🦅 H1B Visa Sponsor Ansible AWS Azure Cloud Docker Jenkins Kubernetes Puppet Python Terraform Apply Now Receive Emails with Similar Jobs Report problem 📋 Description • We are seeking a NOC Operations Lead Engineer to provide day-to-day leadership for our Network Operations Center functions. • This role will serve as a key point of contact during incidents, outages, and escalations, while also guiding NOC analysts and engineers in operational excellence. • The NOC Operations Lead will be instrumental in maintaining network uptime, optimizing monitoring strategies and developing & implementing standard operational procedures. • As a core part of the larger IT Operations team, you will work alongside and in collaboration with cloud operations engineers, software developers and enterprise architects with respect to the design, development, provisioning, installation, configuration, operation, and maintenance of systems and software. 🎯 Requirements • 5+ years’ experience working in a corporate IT environment, a thorough understanding of service management, with at least 3 years demonstrable success in an Incident Management and / or Problem Management role. • Solid experience of the Incident, Problem, Change disciplines within ITIL. • Experience in handling large customer / business IT incidents. • Working in pressured IT environments where customer and commercial impact is high. • Experience supporting a 7x24x365 Software-as-a-Service computing platform. • Excellent communication skills including formal presentations. 🏖️ Benefits • Paytronix allows employees to contribute to their 401k through Fidelity. The company plan matches 100% of the first 5% of an employee’s contribution based on individual salary. • Paytronix offers medical and dental benefits through Blue Cross Blue Shield, and vision insurance through EyeMed. • Paytronix offers plans to contribute to Health Savings Accounts (HSA). • Employees that are expecting receive a generous Parental Leave offering. • Paytronix offers company-paid Short-term and Long-term Disability, and Life Insurances. • Accrued PTO (Paid Time Off), off during public holidays, and “floating” holidays. • Voluntary benefits include: Protection from identity theft. • Legal coverage for matters including, but not limited to: home and real estate, estate planning, and elder care.