Job Url: https://www.glassdoor.com/Job/united-states-react-jobs-SRCH_IL.0,13_IN1_KO14,19.htm?remoteWorkType=1&fromAge=1 Job Description: JDA TSG 3.9 Microsoft Teams Customer Engineer Apply on employer site Remote · $110K - $125K (Employer provided) Apply on employer site Your qualifications for this job Do you have any of these qualifications? Management SDKs PowerShell TCP Show more Remote (U.S.) Posted: 07/11/2025 Employment Type: FTE Job Category: Customer Engineer Job Number: 2474 Job Description At JDA TSG, we equip Global Iconic brands with top-tier specialized talent, business process expertise and innovations which drive their organizations in exciting new directions. We have established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve. We have an opportunity for a Microsoft Teams expert to join our team working as a Customer Engineer (CE’s). A CE’s time is dedicated to working with some of the largest and most sophisticated companies in the world, usually F1000. You will be responsible for customer satisfaction, deployment, adoption, and support of Microsoft Teams initiatives. CE’s work with and assist customers in building, deploying, operating, and optimizing complex enterprise environments. You will be a trusted advisor, providing guidance, education and adherence for best practices, risk mitigation etc. Travel: CE’s are home based and typically deliver services via Microsoft Teams. Some travel may be required. Salary Range: $110,000 - $125,000 based on experience Work Authorization- US Citizenship Required for this role Primary work typically includes: Standard Product Work Shops – Training In-Depth Product Reviews - White Board (Chalk Talk) Sessions Health Checks / Assessments Post Operational Review of Product Implementations Product Upgrade / Migration Assessments Systems Performance Reviews Act as the primary technical contact, providing customer visibility, advanced technical support, and problem resolution for corporate customers, including issues raised to the highest levels of management The Experience you need to thrive in the role: At least 5-8 years of hands-on technical experience in Modern Workplace solutions deploying, administrating, and/or supporting any of the following: Microsoft Teams, Skype for Business Online, Telephony (Inbound Voice Routing, Call Queues, Number porting), Unified Communications solutions that include VoIP, IM, real-time communications, UM, such as OCS/Lync/Skype for Business/Microsoft Teams, Jabber, Zoom, Cisco WebEx or related. Design, develop, and deploy Teams apps using Power Platform (Power Apps, Power Automate) and custom code (e.g., SPFx, Node.js, React). Required - Must have experience with Teams App and Bots in Teams - Bot development SDK's and libraries Integrate Microsoft Graph APIs and build Teams bots using Microsoft Bot Framework and Azure Bot Services. Enterprise support for Microsoft Teams, including implementation, administration, and troubleshooting, including presentations, training and workshops Hands on working with SFB 2015/2019 Server, Microsoft Teams Exchange Online or On-premises in a support or consulting role In-depth knowledge of supporting and complementary technologies, such as AD Azure, Active Directory Connect and PowerShell Knowledge of Networking, TCP, options, related tools like Wireshark or Fiddler is a+ Demonstrated aptitude for providing extraordinary customer service in politically charged environments Problem Solver. You see obstacles as interesting challenges to overcome, not a reason to quit Advanced Microsoft certifications preferred About JDA TSG: Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions. Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization. Benefits and Perks: Healthcare - Comprehensive coverage for you and your family Employee Assistance Program - Get support when you or your family need it with counseling and coaching 401K with company match Paid time off Paid parental leave Volunteer Day Off Life insurance - Protect your loved ones and their future Business travel accident insurance JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States. Show less Base pay range The minimum salary is $110K and the max salary is $125K. $110K – $125K/yr (Employer provided) $118K /yr Median Remote If an employer includes a salary or salary range on their job, we display it as "Employer Provided". If a job has no salary data, Glassdoor displays a "Glassdoor Estimate" if available. To learn more about "Glassdoor Estimates," see our FAQ page. Conversations @JDA TSG Kick off the conversation by asking about salaries, interviews or anything else @JDA TSG. See what other Microsoft Teams Customer Engineer are saying Interview Tips 527K members Salary Negotiations 553K members Explore more Bowls Company overview Size 501 to 1000 Employees Founded 2011 Type Company - Private Industry HR Consulting Sector Human Resources & Staffing Revenue Unknown / Non-Applicable JDA TSG ratings 3.9 75 % Recommend to a friend 84 % Approve of CEO Alex Mortman 44 Ratings Career Opportunities 3.6 Comp & Benefits 3.9 Culture & Values 3.9 Senior Management 3.8 Work/Life Balance 4.2 JDA TSG reviews by sales engineer Pros