Company Name: Solera Health

Job Details: Easy,Apply,Hiring,Remotely,in,USA,Remote,Junior

Job Url: https://builtin.com/job/software-reliability-engineer/7601978

Job Description: About SoleraSolera Health is committed to changing lives by guiding people seamlessly to better health solutions while giving payers and employers the tools to connect, manage, and measure outcomes across conditions. Our platform provides a curated marketplace of digital and community solutions focused on intensive, evidence-based lifestyle, behavioral, and social interventions to address the most prevalent and costly chronic conditions. Solera strategically matches consumers to their best-fit solution and keeps them engaged for lasting health improvements.Job SummaryWe’re looking for an Incident Response Software Engineer with 2–3 years of experience to help diagnose, troubleshoot, and resolve production issues across our platform. This role is a software engineering position, not DevOps, IT support, or infrastructure automation.You’ll work directly in live systems to investigate problems, analyze logs and traces, identify root causes, and partner with application engineers to implement lasting fixes. If you love debugging, problem-solving, and improving how systems behave under real-world conditions, this role offers high impact and strong growth potential.What You’ll DoParticipate in incident response efforts to diagnose and resolve issues in production applicationsAnalyze logs, metrics, and traces using Dynatrace and Azure Application InsightsTrace issues across Node.js services, APIs, front-end behavior, and data layersDevelop targeted automated tests (Jest, Cypress, Playwright) to validate fixes and prevent regressionsDocument root causes, remediation steps, and resolutions for internal teamsIdentify opportunities to improve monitoring, alerting, and application stabilityCollaborate with software engineers, SRE partners, and product stakeholders during incidentsJoin an on-call escalation rotation (with senior engineering support)Our Tech EnvironmentBackend: Node.js, Express, TypeScriptFrontend: Next.js, Redux, Cypress, Playwright, JestCloud: Azure, GCPData: Postgres, BigQuery, MongoDBObservability: Dynatrace, Azure Application InsightsWhat You Bring2–3 years of experience in software engineering, application troubleshooting, or production supportProficiency in JavaScript/TypeScript, especially debugging real applications and servicesAbility to trace issues across APIs, microservices, and data layersComfort writing or modifying automated tests to validate fixesFamiliarity with SQL and basic NoSQL queryingClear communication skills — summarizing issues, root causes, and impactNice-to-Have ExperienceExposure to P0/P1 or incident response workflowsExperience with microservices, event-driven systems, or distributed architecturesFamiliarity with observability tooling (Dynatrace, Datadog, OpenTelemetry)Experience with front-end debugging or UI automationAdditional DetailsU.S. work authorization required; no sponsorship availableRemote-first within the U.S.Occasional travel for team meetingsBenefits:Flexible PTO13 Company HolidaysMedical, Dental, and Vision InsurancePaid Parental Leave & Adoption Assistance401(k) + Company MatchFree FitbitFun, collaborative, mission-driven cultureDisclaimer: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.Solera Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Solera Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.