Company Name: SingleFile

Job Details: Be,an,Early,Applicant,Hiring,Remotely,in,United,States,Remote,90K-100K,Mid,level

Job Url: https://builtin.com/job/google-workspace-mac-it-administrator/6544525

Job Description: Google Enterprise Workspace (MAC) Senior IT Administrator (Remote) SaaS TechnologyMust reside in the USReports to: Head of EngineeringPay philosophy: Singlefile provides a competitive compensation range for roles that may be hired in different geographic areas where we are licensed to operate our business. Actual compensation is determined by several factors, including but not limited to the level of professional experience, educational experience, skills, and specific candidate location. This position is salaried, and the range associated with it is $90,000.00 – 100,000.00Position OverviewWe are seeking an experienced Senior IT Administrator to join our technology team and lead our IT infrastructure operations. This role will be responsible for managing our Google enterprise environment, ensuring security compliance, and providing comprehensive technical support while driving automation initiatives across the organization.Key ResponsibilitiesInfrastructure ManagementAdminister and optimize Google Workspace enterprise environment, including Gmail, Drive, Calendar, Meet, and administrative controlsImplement, configure, and maintain VPN solutions to ensure secure remote access for distributed teamsDeploy and manage Single Sign-On (SSO) solutions to streamline user authentication and enhance security postureManage MDM policies for device security, compliance, and configuration across iOS, macOS, and other platformsMonitor system performance, capacity planning, and proactive maintenance of IT infrastructure Collaborate closely with security, operations, and development teams across the organization.Security & ComplianceGather, document, and maintain SOC 2 compliance evidence across IT systems and processesImplement security best practices and policies in alignment with organizational compliance requirementsConduct regular security assessments and vulnerability managementManage user access controls, permissions, and security group membershipsTechnical Support & OperationsProvide advanced helpdesk support for complex technical issues and escalations in a remote-first environmentTroubleshoot hardware, software, and network connectivity problems across distributed teamsSupport macOS-specific issues, including system administration, application compatibility, and performance troubleshootingManage user onboarding and offboarding processes, including account provisioning, device setup, and MDM enrollmentCoordinate device shipping, configuration, and remote setup for new team membersMaintain inventory management for hardware, software licenses, and IT assets across multiple locationsProvide remote technical support and guidance to users across different time zonesAutomation & Process ImprovementDevelop and implement automation scripts and workflows to streamline repetitive IT tasks, particularly for MDM and remote device managementCreate automated onboarding workflows that integrate MDM enrollment with user provisioningBuild automated software deployment and update processes through MDM platformsCreate and maintain documentation for IT processes, procedures, and system configurationsIdentify opportunities for operational efficiency improvements and cost optimization in a remote environmentDesign and implement monitoring and alerting systems for proactive issue resolution across distributed infrastructureRequired QualificationsTechnical Skills3 - 5 years of experience in IT administration or systems administration roles, with experience supporting remote teamsStrong expertise with Google Workspace administration, including advanced configuration and policy managementHands-on experience with Mobile Device Management (MDM) solutions such as JumpCloud, Jamf Pro, Microsoft Intune, or Google Workspace Mobile ManagementProven experience with macOS administration, including system configuration, software deployment, and troubleshootingHands-on experience with VPN implementation and management (OpenVPN, WireGuard, or similar)Proven experience with SSO solutions (SAML, OAuth, LDAP integration)Proficiency in scripting languages (Python, PowerShell, Bash) or automation tools  for automating tasksExperience with SOC 2 compliance frameworks and evidence collection processesUnderstanding of remote work security challenges and solutionsCore CompetenciesStrong troubleshooting and problem-solving skills with the ability to work independentlyExcellent communication skills for technical support and cross-functional collaborationProject management experience with the ability to prioritize multiple initiativesUnderstanding of network fundamentals, DNS, DHCP, and TCP/IP protocolsExperience with cloud platforms and SaaS application managementPreferred QualificationsGoogle Cloud Platform (GCP) certification or experienceExperience with configuration management tools (Ansible, Puppet, or similar)Knowledge of endpoint management and mobile device management (MDM) solutionsFamiliarity with security frameworks beyond SOC 2 (ISO 27001, NIST, etc.)Experience with monitoring and logging tools (Splunk, ELK stack, or similar)ITIL or other IT service management framework knowledgeWhat We OfferCompetitive salary and comprehensive benefits packageProfessional development opportunities and certification supportFlexible work arrangements with remote work optionsCollaborative team environment with cutting-edge technologyOpportunity to shape IT strategy and implement innovative solutionsWe are an equal-opportunity employer and highly value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected classification.