Job Url: https://www.remoterocketship.com/company/fireblocks/jobs/frontline-support-engineer-united-states-remote

Job Description: 
Fireblocks
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Fireblocks is an enterprise-grade platform offering secure infrastructure for moving, storing, and issuing digital assets. It is designed for exchanges, custodians, banks, trading desks, and hedge funds to securely scale their digital asset operations using patented SGX & MPC technology. 

Fireblocks provides a solution for treasury management, wallets as a service, tokenization, digital asset payments, and compliance. Additionally, it supports DeFi automation and integrates with Web3 initiatives, facilitating efficient and secure operations for institutional clients. 

Cybersecurity • Blockchain • Finance • Crypto • Custody


501 - 1000 employees


Founded 2018

₿ Crypto

💳 Fintech

🔐 Security

💰 $550M Series E on 2021-12

Frontline Support Engineer
4 days ago

🏄 California – Remote


🗽 New York – Remote


💵 $77k - $101k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🦅 H1B Visa Sponsor

Grafana

JavaScript

Logstash

Perl

Python

Web3

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📋 Description
• Owning problems through to resolution using all available resources at your disposal.
• Provide real-time support using Slack and remote troubleshooting during US time zone (US East and US West)
• Deliver best-in-class technical support for Fireblocks's SaaS platform.
• Escalate technical issues to the Senior Support Team as required.
• Collaborate with the Senior Support team during outage situations and participate in war room calls.
• Adoption and adherence to business processes and policies.
• Handle customer queries and escalations professionally with meticulous case management and documentation.

🎯 Requirements
• At least 1-2 years experience as a Technical Support Engineer (or a similar role)
• Ability to work under high pressure and troubleshoot with effective time management
• Work ethics/ability to work unorthodox hours in case needed
• API implementation and debugging
• Excellent communications skills, both oral and written
• Excellent troubleshooting and analytical skills

🏖️ Benefits
• Paid overtime for all major holidays
• Competitive equity grant
• Generous benefits

Apply Now