Job Url: https://www.remoterocketship.com/company/thecloudatwork/jobs/cloud-support-engineer-united-states-remote Job Description: Cloud at Work Website LinkedIn All Job Openings Cloud at Work is a managed cloud services provider specializing in hosting Sage applications. With a focus on delivering a scalable, secure, and user-friendly cloud environment, Cloud at Work integrates seamlessly with Sage partners to provide tailored solutions for businesses using Sage software. They ensure high availability and robust security measures, helping organizations transition to the cloud effectively while maintaining optimal performance and support. Cloud • Hosting • Cloud hosting • Sage applications • Sage Software 51 - 200 employees ☁️ SaaS 🏢 Enterprise Cloud Support Engineer 4 days ago 🇺🇸 United States – Remote 💵 $70k - $95k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer AWS Azure Cloud DNS SMTP SQL Vault Apply Now Receive Emails with Similar Jobs Report problem 📋 Description • Be an integral part of our growing Cloud Team, aiding and supporting the team and our client base with positivity, integrity, and dedication to the end-user experience • Perform analysis and remediation activities for customers hosted in our Private Cloud and Microsoft Azure • Perform remote analysis, diagnosis, and resolution of server technologies issues, including desktop and end-user technology issues • Document all troubleshooting steps in the Service Desk system • Provide assistance to client end-users as requested by the Service Delivery Manager • Utilize common MSP Tools such as Service Desk, Remote Machine Management, Password Vault and Identity Management tools to drive efficiency across the client base • Ensure Customer Satisfaction and Strong customer service focus with excellent communication skills and a proactive attitude • Work with the Cloud Team and Client Experience Manager to escalate trouble tickets • Stay current with industry and technology news, trends, and best practices • Provide after-hours support as part of an on-call rotation 🎯 Requirements • Public Cloud: Azure (required) and Amazon AWS experience a plus • Microsoft Certifications: AZ-104 strongly desired, other certifications are favorable • 3+ years’ experience in a Cloud Help Desk/Technology environment (Microsoft Azure experience is required) • Proven history of supporting Windows Server core technologies • Core Operating System including resource monitoring • Active Directory, Microsoft DNS • SQL and Remote Desktop Services helpful • Intermediate experience using PowerShell to investigate and remediate issues locally and in Microsoft Azure • Proven troubleshooting and analytical skills, including documentation of discovered details and changes • Ability to prioritize and manage time effectively • Team Player • Passionate about and dedicated to a premium client experience • Excellent written and verbal communication skills • Outstanding attention to detail • Strong documentation skills • VCP Certification a plus • Technology Skills: Windows Server 2012/2016/2019/2022/2025 • Virtualization Technologies – vSphere/ESXi/vCloud a plus • IIS/SMTP a plus • MSSQL 2016/2017/2019/2022 • Networking Technologies experience a plus (Firewall/VPN/Routing) • Understanding of replication technologies • Microsoft 365 Modern Work experience a plus • Familiarity with ITIL practices such as Change Management and Incident/Issue Management and Compliance controls 🏖️ Benefits • Health and Welfare (Medical, Dental, Vision) • Accident, Critical Illness, and Hospital Indemnity • Employee Assistance Program (EAP) • Life and AD&D Insurance • Short- and Long-Term Disability Insurance • Flexible Spending Accounts • Transportation and Parking Accounts • Health Savings Accounts (with company contribution) • Retirement Planning (401k with matching contribution) • Legal Benefits • Identity Theft Protection • Pet Insurance • Wellness Program Offerings • Paid Time Off, accrued per pay period based on years of service starting at 15 days annually. • 8 Paid Holidays per year, including 1 floating holiday.