Job Url: https://www.remoterocketship.com/company/c1next-2/jobs/applications-developer-united-states Job Description: C1 Website LinkedIn All Job Openings C1, the global technology solution provider elevating connected human experiences, is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams, and our communities. More than 6,000 customers use C1 every day to help them build meaningful connections through innovative and secure experiences. Our successful track record of tangible positive business outcomes for our customers is a testament to our ability to provide them with the highest level of customer satisfaction, responsiveness, and deep domain expertise. C1 collaborates with nearly half of the Fortune 100, along with other key global industry partners to deliver solutions with a total lifecycle approach. C1 holds more than 5,600 technical certifications across thousands of engineers throughout North America and India, including three Customer Success Centers. Managed Services β€’ Professional Services β€’ Advisory Services β€’ Cloud β€’ Business Applications 1001 - 5000 employees Founded 1993 πŸ’° $1M Venture Round on 2009-08 Applications Developer 7 hours ago πŸ‡ΊπŸ‡Έ United States – Remote ⏰ Full Time 🟑 Mid-level 🟠 Senior πŸ–₯ Software Engineer AWS Cloud Cyber Security Java SQL VMware Apply Now Receive Emails with Similar Jobs Report problem πŸ“‹ Description β€’ Gather requirements and design complete contact center solutions for various Cisco Contact Center products, including: WebEx Contact Center (WxCC), WebEx Calling (WxC), Customer Voice Portal (CVP), Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Express (UCCX) β€’ Contribute to a technical team to ensure consistency and interoperability between solution components β€’ Discuss, design, and develop contact center call flows and complex AI-integrated solutions β€’ Design Voice User Interface (VUI) logic for IVAs β€’ Provide high quality written documentation for all application requirements, designs, validation and as built β€’ Perform reporting assessments and conduct training and/or mentoring sessions β€’ Update and enhance documentation templates β€’ Explore new features and gain experience with latest versions of Cisco applications and provide internal feedback, documentation and training 🎯 Requirements β€’ BS in Computer Science or related field β€’ Background in Contact Center Application Development or applicable industry experience β€’ Work experience must include technical consulting, solution design, leadership, planning, design, development, deployment, and highly complex integrations β€’ Excellent written and verbal communication skills β€’ Exceptional client relationship skills β€’ Ability to work in a delivery environment that involves structured processes and flexible timelines β€’ Strong experience with a major programming language like Java or C# β€’ Experience with SQL query and stored procedure development β€’ Experience with REST API calls and Web Service development β€’ Experience with a disciplined development methodology and release management process β€’ Cisco Certifications are preferred (WebEx Calling CWCCE and WXCCA, UCCE Specialist, UCCX, CCNA, CCNP, etc.) β€’ Experience integrating digital channels (SMS, Chat, E-Mail) β€’ Experience performing Call Flow Design and Development β€’ Experience with a diagramming tool like Visio, Matlab, LabView, etc. β€’ Familiarity with Eclipse IDE β€’ Familiarity with Web Development β€’ Familiarity and exposure to Report Customization with CUIC, Exony, Aceyus, etc. β€’ Familiarity and exposure to any Cisco 3rd party products (i.e., Calabrio, eGain VIM, Verint, Nice, Nuance, etc.) πŸ–οΈ Benefits β€’ 401(k) Plan (35% employer match per dollar up to 10% employee contribution) β€’ Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) β€’ HSA with + Employer Contribution β€’ In-vitro Fertility (treatment coverage) β€’ Dental β€’ Vision (2 plans: 12-month and 24-month frames allowance) β€’ FSA Plans (Healthcare, Dependent care and Limited Purpose) β€’ Pre-tax Commuter Plans β€’ Employer-paid Life Insurance β€’ Employer-paid Short + Term Disability β€’ Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) β€’ Paid Parental Leave (4 weeks at 100%) β€’ Employee Assistance Plan β€’ Voluntary Life Insurance β€’ Legal/ID Theft Plans β€’ TeleHealth Options β€’ Wellness via Omada Health (healthy living solution) β€’ Travel Assistance β€’ Business Travel Accident Coverage β€’ Employer-paid Pet Telehealth β€’ Accident Insurance β€’ Critical Illness Insurance β€’ Hospital Indemnity Insurance β€’ Volunteer Time Off β€’ On Demand Pay (Daily Pay)