Company Name: Commure

Job Details: Be an Early Applicant Hiring Remotely in United States Remote 100K-140K Annually Senior level

Job Url: https://builtin.com/job/activation-lead-enterprise-scribe/6416205

Job Description: Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!About the RoleWe are seeking an experienced Activation Lead at the Manager/Senior Manager level to drive the successful implementation and adoption of Commure's product suite across our enterprise healthcare clients. This senior role is crucial in ensuring smooth client onboarding, rapid time-to-value, and will involve leading a team of implementation specialists while managing our most strategic client relationships.This position is 100% remote.What You'll DoDrive end-to-end activation projects for new strategic clients, from kickoff to go-live and steady stateDefine and standardize implementation methodologies and best practices across the organizationDevelop and execute comprehensive implementation plans aligned with client objectives and timelinesCoordinate cross-functional teams including IT, clinical staff, and administrative personnel during the implementationConfigure and customize Commure solutions to meet specific client requirements and workflowsDesign and build custom operational tools and dashboards using Retool to support client implementations and track metricsCreate and maintain data pipelines and analytics workflows to monitor implementation progressDevelop SQL queries and scripts to analyze client usage patterns and adoption metricsDesign and deliver training programs for various user groups (providers, staff, administrators)Establish and track key performance indicators (KPIs) to measure implementation successBuild automated reporting solutions to track implementation progress and success metricsOwn and nurture C-level relationships during the activation phase, ensuring high satisfaction and adoptionCreate and maintain implementation documentation, best practices, and process improvementsCollaborate with Product and Engineering teams to resolve technical issues during implementationDrive continuous improvement of implementation processes based on metrics and feedbackMentor junior team members and facilitate knowledge sharing across the organizationWhat You HaveBachelor's degree in Healthcare Administration, Business, Computer Science, or related technical field5+ years of experience in healthcare technology or a similar role3+ years of project management experience leading implementation or customer success teamsStrong understanding of healthcare workflows and EHR systems (especially Epic)Technical aptitude with basic data analysis capabilitiesExcellent project management skills with the ability to manage multiple strategic implementations simultaneouslySuperior communication and presentation skills, particularly with C-level stakeholdersExperience with change management and stakeholder engagement at enterprise scaleAbility to travel up to 50% for on-site client engagementNice to HaveMaster's degree in relevant technical or healthcare fieldExperience with AI/ML technologies in healthcareAdvanced SQL skills and experience with data visualization tools (Looker, Tableau)Experience with low-code platforms (Retool preferred) for creating operational dashboards and toolsAbility to write and understand basic JavaScript/SQL for customizing implementationsBackground in clinical documentation or medical scribingWhy you’ll love working at Commure + Athelas:Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector. Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly. Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction.Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.