Job Url: https://www.remoterocketship.com/company/nextiva/jobs/ai-software-engineer-united-states-remote Job Description: Nextiva Website LinkedIn All Job Openings Nextiva is a leading provider of unified customer experience management solutions, offering an AI-powered platform that integrates customer interactions across various channels such as voice, live chat, messaging apps, SMS, email, social media, and video. Their platform is designed to help businesses enhance customer journeys, improve contact center efficiency, and increase customer retention through intelligent automation and real-time insights. Nextiva's solutions are tailored for both small businesses and enterprise-level organizations seeking to consolidate and optimize their technology investments while maintaining compliance and security standards. They are widely recognized for their advanced AI capabilities, which include sentiment analysis, language detection, and workflow automation. VoIP • Unified Communications • Sales • Hosted PBX • Internet Fax 1001 - 5000 employees Founded 2006 🤖 Artificial Intelligence 🏢 Enterprise ☁️ SaaS 💰 $200M Private Equity Round on 2021-09 AI Software Engineer 2 days ago 🇺🇸 United States – Remote 💵 $94k - $150k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍💻 Full-stack Engineer 🦅 H1B Visa Sponsor AWS Azure Cloud Docker Google Cloud Platform Java Kubernetes Microservices Python PyTorch Tensorflow Apply Now Receive Emails with Similar Jobs Report problem 📋 Description • Redefine the future of customer experiences. One conversation at a time. • We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. • Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. • Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. • If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 🎯 Requirements • Education: Bachelor’s degree in computer science, Software Engineering, or a related field (required). A Master’s degree in AI, Machine Learning, or a related discipline is strongly preferred. Equivalent practical experience in AI/ML development will also be considered. • Software Engineering Experience: 5+ years of professional software development experience, including at least 2+ years building AI or machine-learning powered applications. Proven experience developing production-grade software (e.g., backend services, APIs, data pipelines) in a collaborative team environment. • AI/ML Expertise: Strong understanding of AI and machine learning fundamentals with hands-on experience in natural language processing (NLP) and/or deep learning. Familiarity with the latest AI advancements (e.g., transformer-based models, conversational AI frameworks) and a history of applying AI models to solve real-world problems. • Technical Skills: Proficiency in programming languages commonly used for AI development, such as Python (with ML libraries like TensorFlow or PyTorch) and/or a general-purpose language like Java or C# for scalable systems. Experience with machine learning frameworks and libraries for NLP, speech, or computer vision (e.g., Hugging Face Transformers, OpenAI APIs, spaCy, Kaldi, AWS/GCP/Azure AI services) is expected. • Multimodal Interaction Knowledge: Experience with speech and language technologies – for example, integrating speech-to-text (ASR) and text-to-speech (TTS) engines, or building chatbots and voice bots for conversational interfaces. • Cloud & Scalability: Familiarity with cloud platforms and deploying AI/ML models at scale (AWS, Google Cloud, or Azure). Experience with microservices architecture and containerization (Docker, Kubernetes) for AI services. • Collaboration & Communication: Excellent teamwork and communication skills. 🏖️ Benefits • Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage • Insurance 💼 - Life, disability, and supplemental indemnity plans • Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays • Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA • Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives • Growth 🌱 - Access to ongoing learning and development opportunities and career advancement Apply Now