Company Name: ConsumerAffairs

Job Details: Hiring,Remotely,in,Tulsa,,OK,In-Office,or,Remote,Mid,level

Job Url: https://builtin.com/job/ai-native-client-success-manager/6807042

Job Description: DescriptionClient Success Manager Location: Hybrid – Tulsa, OK | In-office Tuesday–Thursday, Remote Monday & FridayAt ConsumerAffairs, we believe strong partnerships drive big results. We’re searching for an experienced Client Success Manager to join our Reputation Management Team and play a key role in helping our partners achieve their goals, grow their businesses, and see measurable success through our platform.As the face of ConsumerAffairs to your clients, you’ll serve as a trusted advisor, advocate, and strategic thinker—building strong relationships and ensuring our clients receive consistent value at every stage of the journey.What You’ll Do:  Drive client outcomes by understanding their success criteria, business drivers, and long-term goals   Build and maintain strong relationships with key client stakeholders   Facilitate smooth onboarding for new clients to set a solid foundation for adoption   Proactively monitor client health, identify risks, and implement strategies to mitigate churn   Develop strategic plans tailored to clients’ unique business needs   Analyze client data to identify insights, increase engagement, and boost product utilization   Lead compelling demos of ConsumerAffairs features for current and prospective partners   Conduct regular check-ins to ensure continued success and alignment   Recommend process improvements for scalable, high-impact engagement   Swiftly resolve ad-hoc client needs and ensure a seamless experience   Identify opportunities to expand partnerships and grow accounts   Collaborate cross-functionally with sales, engineering, and senior leadership   Maintain accurate data and reporting to support operational excellence RequirementsWhat You Bring:  Proven experience as a Client Success Manager, Account Manager, or Relationship Manager   A strong track record of meeting and exceeding retention and growth targets   Experience tracking and analyzing KPIs like customer satisfaction and engagement   Skilled in creating clear, professional presentations and telling data-driven stories   SaaS or tech industry experience is a strong plus   Excellent communication, organization, and problem-solving skills   A proactive mindset with a passion for helping clients succeed Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Hybrid Schedule Free Food & Snacks