Job Title: Triage Software Engineer

Company Name: Fluency

Job Details: Remote; United States

Job Url: https://job-boards.greenhouse.io/fluency/jobs/4180822009?gh_src=my.greenhouse.search

Job Description: Team Overview:
At Fluency, we come together under two shared passions that drive our culture: the scaling of digital ad operations, and fostering a workplace environment rooted in open communication, inclusivity, and a growth-oriented mindset. These passions not only set us apart in the industry, but also fuel our collective drive to reshape the industry and reinvent ourselves along the way. We're not just revolutionizing the digital advertising horizon, we're shaping an organization where every member feels a sense of pride and is inspired to do their best work.
Our Engineering division collaborates, and feeds on each other’s ideas in order to build leading edge products for our customers. The Fluency platform is built using a native AWS architecture.  We use JavaScript, Vue.js, HTML5, Bootstrap, CSS, Java, Spring Boot, Aurora, S3, Elastic Beanstalk along with whatever else makes sense for the job at hand.
Job Summary:
The Triage Engineer handles incoming issues by performing a forensic analysis on code to determine the cause, then coding basic fixes.  You'll collaborate with Client Services as well as the Engineering team as a whole and distribute tasks to the optimal engineer for resolution.  You will also work on the release side to help code automated tests that prevent bugs from being released live.  You will write functional code tests that will proactively find code problems helping to mitigate risk.
Your Role:
Triage incoming bugs that couldn’t be solved by support.
Plan and execute fixes against problems received.
Perform stress and load testing of applications.
Use modern infrastructure tools and platforms to automate our systems.
Solve challenging problems working with large dataset transformations.
Work with Client Services to troubleshoot in-bound issues from clients and internal teams.
What We Look For:
Required Experience
At least 2+ years of professional experience in a software development related role.
Professional experience: using Java, Spring Boot; and building web applications &/or APIs.
Proven ability to problem solve technical defects & issues; able to get to a root cause & driven to close tickets with a high quality, improved outcome – or to escalate appropriately.
Self-sufficient; eager to dive in, research, & provide quality fixes & improvements.
Strong team player with effective communication skills; ability to work well within the larger engineering team, and to partner cross-functionally across product, customer support, marketing & other teams.
Knowledge of current development strategies and trends across web and mobile platforms.
Loves feedback and understands iterative development cycles.
Experience with the digital advertising industry, a plus.
The Fluency Way
Great Person: You embody our core values and "act without ego."
Passion: You are driven to join a fast-paced, innovative, distributed/remote team; you care deeply about the craft of software engineering.
Growth Mindset:  You bring an eagerness to learn the ins & outs of our platform; you are a self-driven problem solver.
Client Focused: You enjoy technical troubleshooting & getting to a root cause, ultimately bettering our client experiences.
History of Success: You bring at least 2+ years of professional experience in a software development related role; preferably with Java, Spring Boot.
Fluency is headquartered in Burlington, Vermont. This is a full-time, remote position that requires legal authorization to work in the U.S. If you're local to the area, you're welcome to work from our office.
At Fluency, we’re proud to be an equal opportunity employer.
We’re committed to building a diverse, inclusive, and supportive workplace where everyone can thrive. We welcome applicants of all backgrounds and identities and do not tolerate discrimination or harassment of any kind.
Employment decisions at Fluency are made based on business needs, job requirements, and individual qualifications—without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local laws.