Job Title: Sr. Customer Solutions Engineer

Company Name: Adlib Software

Job Details: RemoteFull,Time

Job Url: https://hiring.cafe/viewjob/s840s10q45lg67aj

Job Description: Posted 2mo agoSr. Customer Solutions Engineer@ Adlib SoftwareView All JobsWebsiteUnited StatesRemoteFull TimeResponsibilities:embedding with customers, architecting integration, developing frontendsRequirements Summary:8+ years software development; strong C#, .NET, Angular; experience with n8n, LLMs, and RAG; customer-facing; US citizenship and willingness to travel.Technical Tools Mentioned:C#, ASP.NET, NET Core, Angular, TypeScript, SQL, n8n, LLMs, RAG, Docker, Kubernetes, Git, CI/CD
We are seeking a highly experienced, versatile Senior Full-Stack Customer Solutions Engineer who combines deep software engineering expertise with strong customer-facing execution skills. This role requires mastery of Adlib’s core technology stack (C#, .NET, Angular, SQL) and advanced proficiency in n8n, Large Language Models (LLMs), and Retrieval-Augmented Generation (RAG) architectures.Unlike a traditional engineering role, this position follows a Forward-Deployed Engineering (FDE) model, embedding directly with customers during onboarding and expansion to execute packaged Activation Packs, integrate systems, validate workflows, and deliver rapid time-to-value.You will accelerate customer success by proving ROI, enabling scalable adoption of Adlib’s platform, and translating complex enterprise requirements into performant, repeatable solutions. You will partner closely with Product, Engineering, Customer Experience, and Sales to drive outcomes and feed field learnings back into the core platform.Key ResponsibilitiesForward-Deployed Engineering and Customer Activation:Embed with customers during activation sprints to lead implementation of Adlib Trust Kits PrecisionPaths, packaged accelerators, and workflow templatesArchitect and integrate Adlib’s platform into complex customer ecosystems using APIs, enterprise systems, automation pipelines, and standardized deployment patternsConfigure, orchestrate, and optimize automation workflows using n8n, including custom nodes and enterprise-grade orchestrationDesign and deploy LLM-based and RAG-enabled workflows, including prompt engineering, embedding pipelines, retrieval logic, and hybrid search patternsValidate customer workflows, measure value realization, and ensure production-level readinessServe as the customer-facing technical lead, facilitating workshops, conducting technical deep dives, and guiding deployment best practicesEnsure solutions meet security, observability, performance, and rollback standards defined in the FDE playbookCommunicate deployment patterns, lessons learned, and reusable logic back to Product and EngineeringPartner with Sales Engineering to ensure a smooth transition from late-stage sales cycles into activation executionFull-Stack Engineering and System Development:Design, develop, and maintain full-stack applications using C# (ASP.NET, .NET Core) and AngularContribute to system design, architectural reviews, and performance optimizationWork across both legacy and modern .NET applications, ensuring compatibility and modernization where requiredDevelop reusable components, libraries, and workflow modules to support repeatable customer deploymentsTroubleshoot complex issues spanning UI, backend services, automation workflows, LLM pipelines, and integrationsAI, Workflow Automation, and Systems Integration:Architect and deliver LLM-driven and RAG-enabled workflows, including vector search, embeddings, retrieval pipelines, and dataset preparationMaintain and extend n8n workflows, automation logic, and integrationsIntegrate Adlib systems with cloud services, enterprise platforms, and ECM systemsStay current on advancements in AI, workflow automation, and platform engineeringRequired Skills and QualificationsTechnical Expertise8+ years of software development experience with a strong emphasis on full-stack engineeringExpert-level proficiency in C#, ASP.NET, .NET Core, and related frameworks4+ years of experience building modern front-end applications with Angular and TypeScriptStrong SQL experience with query optimization and performance tuningDeep hands-on expertise with n8n for enterprise automation (firm requirement)Deep expertise with LLMs and RAG architectures, including vector stores and retrieval pipelines (firm requirement)Strong understanding of system architecture and design principlesForward-Deployed and Customer-Facing SkillsSignificant experience working directly with customers in technical deployment or consulting rolesAbility to lead technical workshops, discovery sessions, and solution implementationsStrong communication skills with technical and non-technical stakeholdersProven ability to deliver value under time constraints in dynamic environmentsEngineering and DeliveryExcellent troubleshooting skills across full-stack systemsExperience with Git, CI/CD, and DevOps practicesFamiliarity with Docker and Kubernetes preferredComfortable operating within Agile teamsEducation and ExperienceBachelor’s or Master’s degree in Computer Science or equivalent experiencePrior forward-deployed, consulting, or customer-facing engineering experience strongly preferred Security ClearanceThis role will be working direct with customers and federal entities handling sensitive and confidential information. As such the following requirements are mandatory:               o United States Citizen               o Clean background check               o Passport and willingness to travel worldwide